Night Auditor - Embassy Suites Denver

Overview

Embassy Suites by Hilton Denver Downtown and Convention Center is seeking a Front Desk Clerk to audit, balance, and serve guests with professionalism and efficiency.

• Audit, balance, and report on all food and beverage outlets (restaurants, lounges, banquets, room service) cash and credit operations, including checks, over/short figures, tally sheets, deposits, counts, and promotional materials.
• Audit, balance, post, and report on the front desk: room charges, phone calls, zero balance folios, corrections, taxes, disputed charges, over/short figures, deposits.
• Audit, balance, verify, and report on room information to provide management with performance metrics, preparing statistics and income journal sheets for daily reports.
• Balance and close all bank ticket codes daily.
• Run night audit final ensuring all revenues are balanced.
• Perform check‑in procedures for arriving guests, using manual and computerized methods to ensure guest satisfaction.
• Facilitate guest check‑out, closing accounts and opening rooms for the next shift.
• Maintain customer relations, answering questions and concerns in person and by telephone.
• Operate PBX equipment, handling incoming/outgoing calls, setting wake‑up calls, and paging guests.
• Perform all duties of a Front Desk Clerk, including express check‑outs.

High school education or equivalent experience.

Accounting background preferred, but not required.

• Ability to operate personal computer, cash register, and calculator.
• Ability to compile facts and figures.
• Telephone and guest relations etiquette and skills.
• Moderate hearing required to communicate with guests.
• Excellent vision required for viewing CRT screen.
• Excellent speech and literacy skills required for communication and reading reports and numbers.

• 90% of shift standing, bending/kneeling repeated.
• Mobility to reach all areas of the hotel.
• Prolonged standing.
• Occasional carrying and lifting of files and office items up to 25 lbs.

Worksite is an indoor, climate controlled office with fluorescent lighting. 95% of the time will be on a standing workstation.

• Medical, Dental, & Vision Insurance
• Free On‑Site Parking
• Complimentary Employee Meals
• 401(k) with Employer Matching
• Hotel Discounts (Hilton & Sage Portfolio)
• Employee Recognition Events/Prizes
• Health Savings and Flexible Spending Accounts
• Basic Life and AD&D Insurance
• Paid Time Off:
  Vacation, Sick Time, Holidays
• Employee Assistance Program
• Opportunities for Career Growth and Development
• Sage Restaurant Discount 25%
• Sage Saving Spot