Assistant General Manager (Bilingual Preferred

Assistant General Manager (Bilingual Preferred)

We are a well-established property management company with over 40 years of success, operating across 7 states. Our reputation is built on strong operations, long-term relationships, and a people-first culture.

Our average employee tenure is 10+ years—because we invest in our people and create a workplace where you can grow and thrive. If you're looking for more than just a job, a long-term career with growth, stability, and a great culture, we'd love to meet you.

What We Offer:

• $5,000 Sign-On Bonus/Relocation Assistance
• 100% Employer-paid medical coverage (employee-only)
• 401(k) with company match
• Employer HSA contributions
• Generous holiday schedule
• Career growth and advancement opportunities
• A collaborative, high-performing, and supportive culture

What You Will Do:

• Hotel Operations & Leadership
• Support and oversee daily hotel operations across front desk, housekeeping, guest services, leasing support (if applicable), and operational departments
• Assist the General Manager with implementing operational policies, service standards, and performance expectations
• Serve as acting operational leader in the absence of the General Manager
• Promote accountability, professionalism, and service excellence across all departments
• Guest & Resident Experience
• Maintain a hospitality-driven environment focused on exceptional guest and resident experiences
• Respond to escalated concerns and service recovery situations with professionalism, urgency, and sound judgment
• Support a culture of responsive, friendly, and solution-oriented customer service
• Ensure operational teams consistently meet presentation and service expectations
• Financial & Administrative Oversight
• Recruit, interview, onboard, train, and support team members across operational departments
• Provide coaching, feedback, and ongoing performance development
• Support scheduling, staffing coordination, and operational coverage needs
• Promote a collaborative and high-performing workplace culture
• Team Leadership & Staff Development
• Support financial operations including deposits, reporting, lease administration, delinquency tracking, and operational documentation
• Assist with monthly closeout procedures and operational record accuracy
• Support occupancy, leasing, and renewal efforts where applicable
• Monitor operational efficiency and support profitability goals through effective decision-making
• Maintain curb appeal, show units, and tour paths
• Operational Quality & Compliance
• Ensure compliance with company policies, operational procedures, and applicable safety regulations
• Oversee quality assurance efforts across housekeeping, maintenance coordination, and guest-facing operations
• Monitor operational workflows and identify opportunities for improvement
• Maintain organization, accuracy, and accountability across operational systems and documentation
• Communication & Problem Solving
• Provide clear direction and communication to associates and leadership teams
• Handle operational challenges calmly and effectively in fast-paced environments
• Support service recovery efforts and operational issue resolution
• Assist with special projects and additional operational responsibilities as assigned

What Success Looks Like:

• Maintains efficient and high-performing hotel operations
• Supports strong guest satisfaction and service quality scores
• Provides effective leadership, coaching, and team accountability
• Ensures operational consistency and compliance with company standards
• Supports occupancy, profitability, and operational performance goals
• Maintains organized systems, accurate reporting, and strong communication
• Responds effectively to operational challenges and guest concerns

Grow With Us:

This role serves as a key leadership position within hospitality operations:
General Manager Senior Leadership

Advancement is based on leadership performance, operational execution, business needs, and professional growth.

What You Will Bring:

• Strong hospitality leadership and operational management skills
• Excellent customer service and service recovery abilities
• Strong communication, organization, and problem-solving skills
• Ability to lead teams in a fast-paced environment
• Financial awareness and…