Rooftop Experience Manager

Rooftop Experience Manager

The Rooftop Experience Manager is responsible for bringing Rook to life as one of Denver's premier rooftop destinations. This role oversees the day-to-day operations of Rook while curating memorable guest experiences through exceptional hospitality, creative activations, strategic partnerships, and operational excellence. More than managing a bar, this role owns the entire rooftop experience from the first cocktail served to the last guest leaving  Rooftop Experience Manager is responsible for creating an environment that guests want to return to, and locals seek out.

This position also oversees beverage ordering and inventory management for the entire hotel, ensuring consistency, quality, and operational efficiency across all food and beverage outlets. They are an ambassador of happiness, hospitality, and Catbird's unique personality with every guest interaction.

Rooftop Operations

• Lead the daily operations of Rook to ensure exceptional guest service, operational consistency, and compliance with all Sage and Catbird standards.
• Maintain a highly visible leadership presence during peak operating hours.
• Develop schedules that align labor with business demand while maintaining service standards.
• Manage beverage cost, labor cost, inventory, and departmental financial performance.
• Ensure opening, running, and closing procedures are consistently executed.
• Maintain cleanliness, organization, and safety standards throughout the rooftop.
• Review daily and monthly financial results, forecasts, and operating trends
• Ensure accurate point-of-sale procedures, discounts, complimentary items, voids, and financial controls.
• Maintain required food-handler, liquor-service, and management certifications.
• Partner with hotel leadership on guest conduct, emergency response, and incident documentation.

Events & Activations

• Partner with Revenue Management, Sales, Marketing, and F&B leadership to maximize rooftop demand, local awareness, private-event opportunities, and outlet profitability.
• Manage logistics, staffing, timelines, and operational execution for rooftop events, including banquets and catering events that take place on the roof.
• Evaluate event performance and recommend improvements.
• Coordinate with Sales and Banquets each week during BEO meeting to ensure clear ownership, communication, and execution standards for catered rooftop events.

Beverage Program

• Oversee beverage ordering for all hotel, manage liquor inventory and purchasing.
• Develop seasonal cocktail menus in partnership with SRC team.
• Maintain strong relationships with liquor distributors and supplier partners.
• Identify opportunities for beverage promotions and revenue growth.

Leadership & Team Development

• Recruit, hire, onboard, train, coach, and develop the Rook team.
• Foster a culture of accountability, hospitality, and continuous improvement.
• Hold associates accountable to service, cleanliness, and safety standards.
• Build a positive, engaging team culture focused on guest experience.

Other Responsibilities

• Perform all other duties as assigned by leadership.

Schedule Expectations

• Success in this position requires flexibility, including evenings, weekends, holidays, and major event dates. The Rooftop Experience Manager is expected to lead during the property's busiest periods. Preferred schedule is Tuesday-Saturday with the expectation of supporting Rook and rooftop programming through close. Schedule adjustments may be required based on business demands, special events, and seasonal activations.

Education/Formal Training

More than two years of post high school education.

Experience

One to two years of employment in a related position with this company or other organization(s).

Knowledge/Skills

• Excellent comprehension for assisting with guest and associate matters.
• Interpreting instructions from customers, associates, and managers.
• Must have excellent oral communication for communicating with guests and associates, issuing instructions and communicating policies.
• Excellent comprehension required to read and implement policies and procedures; writing schedules and reading forecast and SOPs.
• Must have knowledge of…