Front Desk Supervisor

** Why us?*
* ** Moxy Denver Cherry Creek is on the hunt for a bold, vibe-setting Front Desk Supervisor who can turn check-ins into check-wows and lead a crew that does the same.
** This isn't your typical front desk role. You're the host, the hype, and the heartbeat of the lobby. If you thrive in a fast-paced, high-energy scene, love connecting with people, and know how to keep things fun while getting it all done, you'll fit right in.

You'll lead by example, coach your team to bring the energy, keep operations running smooth, and make sure every guest feels the Moxy magic from the moment they walk in. Flexibility is key. Open availability, including weekends, is a must because at Moxy, the party doesn't stop and neither do we.

For an anything-but-ordinary hotel experience, discover Moxy Denver Cherry Creek. The animated brand combines stylish, industrial design and sociable service at an affordable price point, so that guests can save on space and splurge on experiences. Created for the young at heart, Moxy celebrates nonconformity, open-mindedness, and originality above all.

From the moment our guest's check-in, they notice the difference in this modern Colorado hotel. Fluid meeting rooms and outdoor event space create an environment ideal for entertaining or creative problem-solving. Stylish hotel rooms that feature functional furniture, large flat-screen televisions, cozy chairs, lightning-fast Wi-Fi and eclectic art. Play games in the living room, indulge in creative cocktails and cuisine at the Moxy Bar and savor every morsel and sip at our outdoor Cherry Creek Beer Garden.

At Sage Hospitality Group, we look for innovative leaders, with an eye for disruption. Never looking for someone just looking for a job, we are looking for the power players, the people who want to rise to the top. Sage allows for opportunities for growth and personal fulfillment, paying attention to the parts that keep us human and happy. We want to attract and retain associates that are engaged in our culture, passionate about hospitality and excited to enrich lives, one experience at a time.

Sage Hospitality Group was founded on a spirt of bold individuality. By going our own way, we have created some of the world's best hotels, restaurants, and experiences. But the truth is, none of it would have happened without people like you. People who follow their own path, wo are hungry to learn and who love their community. People who do not sit around and wait, they just do.

You belong here!

** Application open until 10/1/2026 or until filled.*
* ** Job Overview*
* Supervises front office staff ensuring an efficient operation producing excellent results for our customers. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

** Responsibilities*
* + Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.

+ Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.

+ Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

+ Completes established check-in procedures for arriving guests and facilitates guest departure in order to close the guest account and make the room available for the next guest.

+ Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.

+ Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.

+ Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with…