Guest Services Manager

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Meow Wolf opens portals of possibility. Come as you are! We are individuals who inspire creativity in people's lives through art and exploration, so that our combined imaginations can transform the world we live in. We create immersive and interactive experiences that transport audiences into fantastic realms of story and exploration. Our Vision is to be the world’s leading creative company, reimagining the paradigm of art and storytelling, to make a positive difference in the world.

We share a strong commitment to Belonging through our values of:
Collaborative Creativity:
We believe the act of creating together amplifies possibilities. Provocative Playfulness:
We celebrate the unexpected because it is the doorway to discovery. Outsiders Welcome:
We are all outsiders at heart, and we create space for everyone to feel like they belong. Authentic Compassion:
We are “kind punks” - supportive to each other and standing up for what we believe in. Audacious Courage:
We have the courage to radically reinvent ourselves to push the boundaries of art.

Location:

(On-Site) Denver, CO

The salary range for this position is $78,720 to $88,560. Meow Wolf's salary scales set the expected range of pay for this position determined by position grade. Off-scale salaries may be offered when necessary to meet competitive conditions.

The deadline to submit applications for this position is August 27, 2026. Meow Wolf reserves the right to extend this deadline if necessary.

The Guest Services Manager is responsible for ensuring the daily operating goals and standards of the Guest Services team are communicated and implemented. The Guest Services Manager embodies the Meow Wolf service model encouraging weirdness, promoting radical inclusion, and demonstrating that the power of creativity can change the world. They set the service standards for the entire Guest Services team and lead them in providing beyond-exceptional experiences to guests through engaged interactions and informative services.

The Guest Services Manager has oversight over the following responsibilities: ticketing, POS, special programming, exhibition activations, and other guest-facing duties as assigned.

• Manages labor, productivity, payroll, scheduling, quality control, and safety measures for the Operations Team
• Cultivates a culture of feedback by delivering timely and meaningful feedback through coaching and corrective actions; prepares and delivers performance evaluations
• Ensures all work centers are appropriately staffed by partnering with HR on hiring efforts and making selection decisions
• Establishes and trains staff on best practices and standards. Training areas include guest services, quality control, and safety (regulatory and internal).
• Ensure staff receives training and support to provide opportunities for growth/development.
• Ensures team schedules are written and published in accordance with established protocols and support of Meow Wolf's commitment to work/life balance
• Provides coverage for floor management when Assistant Manager or Leads are not scheduled.
• Plans and participates in special events and/or programming that have an impact across multiple departments
• Maintains inventory management records of supplies, tools, and Guest giveaways that support the operation
• Supports and has oversight of all schedules being published for the Guest Services Department
• Fosters environment where departments partner with one another - including cross-department communication, identifying efficiencies, and cross training
• Fulfill all Manager-on-Duty duties, skills, and knowledge, including the ability to perform any role within the Guest Services area including opening and closing
• Responds to injuries and emergencies appropriately
• Maintains high standards of organization and cleanliness at all times to maintain a pleasant guest environment for guests
• Cross-trains into…