Part Time Guest Services Representative

Job Title

Part-Time Guest Service Agent

Sheraton Denver West – Lakewood, CO

Front Office

Guest Service Manager / Front Office Manager

Non-Exempt

Part-Time

As the face of our hotel, the Guest Service Agent plays an important role in creating a welcoming and exceptional experience for every guest. This guest-facing position goes beyond checking guests in and out and includes responding to guest needs, completing daily operational responsibilities, coordinating with other hotel departments, and helping ensure a smooth experience throughout each stay.
The ideal candidate is hospitality-driven, dependable, highly organized, and comfortable handling multiple priorities in a fast-paced environment. We are looking for someone who genuinely enjoys helping people and takes pride in providing thoughtful, professional service.

• Warmly welcome guests upon arrival and provide an efficient and professional check-in experience.
• Accurately complete guest check-outs, review folios, resolve billing questions, and ensure accounts are properly settled.
• Operate the hotel's Property Management System to manage guest profiles, reservations, room assignments, payments, and other front desk functions.
• Make, modify, and cancel reservations while following established hotel procedures and rate guidelines.
• Proactively respond to guest questions, requests, and concerns, providing thoughtful solutions or involving management when additional assistance is needed.
• Complete assigned daily checklists, shift reports, key audits, amenity restocking, and other Front Office responsibilities.
• Conduct scheduled property walks to identify cleanliness, maintenance, safety, or guest service concerns and communicate findings to the appropriate department.
• Answer incoming telephone calls professionally and assist with reservations, hotel information, guest requests, and internal communications.
• Maintain knowledge of hotel services, amenities, hours of operation, local attractions, dining, transportation, and other information frequently requested by guests.
• Assist with luggage storage, package handling, amenity delivery, special requests, and other guest needs as required.
• Maintain a clean, organized, professional, and properly stocked Front Desk and lobby environment.
• Protect guest privacy and confidential information while following established cash-handling, payment, key-control, safety, and security procedures.
• Communicate and collaborate effectively with Housekeeping, Engineering, Food & Beverage, Sales, and hotel leadership to support guest satisfaction and operational efficiency.
• Recognize Marriott Bonvoy members appropriately and support the delivery of applicable member benefits and brand standards.
• Participate in department meetings, training, and ongoing initiatives related to guest service, hotel procedures, and Marriott brand standards.

Starting Pay: $20.00 per hour, DOE

• Previous hotel Front Desk, hospitality, or customer service experience is preferred.
• Previous experience with a hotel Property Management System is preferred;
  Lightspeed experience is a plus.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to prioritize multiple responsibilities in a fast-paced environment.
• Professional, approachable, and confident when interacting with guests and resolving concerns.
• Basic computer proficiency and ability to learn hotel systems and technology.
• Strong attention to detail, particularly when handling reservations, payments, guest information, and daily reporting.
• Ability to work independently while contributing positively to a team environment.
• Dependable attendance and punctuality are essential to this position.
• Must be available to work a flexible part-time schedule, which may include mornings, evenings, weekends, and holidays based on hotel business needs.

• Work is performed primarily in a professional Front Office, lobby, and hotel environment.
• Regular and continuous interaction with hotel guests and team members is an essential part of the position.
• The Front Desk environment…