Service Specialist, Hospitality ​/ Hotel ​/ Catering

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Job Description The Service Specialist serves as a highly visible point of contact for employees, clients, and visitors, delivering a white-glove hospitality experience throughout the workplace. This role is responsible for creating an exceptional experience by coordinating meetings, conference room services, catering, and workplace hospitality while ensuring every guest, employee, and client receives professional, seamless service. The ideal candidate thrives in a fast-paced, customer-focused environment, anticipates client needs, and is passionate about delivering outstanding service in a professional office setting.

Roles & Responsibilities Meeting & Event Coordination Coordinate meetings and events to ensure a seamless experience for employees, clients, and visitors.

Manage multiple conference rooms and event spaces while confirming meeting logistics with meeting hosts.

Conduct walkthroughs of meeting spaces prior to events to ensure rooms are fully prepared.

Coordinate meeting requirements, including room setup, catering, technology, and other workplace support services.

Capture meeting details and customer requests to ensure successful event execution.

Hospitality & Client Experience Deliver a white-glove hospitality experience for employees, clients, and visitors.

Welcome guests with professionalism and ensure they receive exceptional service throughout their visit.

Check in with meeting organizers before events to confirm all expectations have been met.

Anticipate client needs and resolve issues promptly while maintaining a high level of professionalism.

Build positive relationships with employees, executive assistants, clients, and business leaders.

Catering & Conference Services Coordinate catering orders and oversee timely setup and breakdown.

Ensure conference rooms are clean, organized, fully stocked, and presentation-ready throughout the day.

Monitor meeting spaces and replenish supplies as needed to maintain a premium workplace experience.

Meeting Space Management Manage conference room reservations and verify room utilization.

Reclaim unused meeting space when appropriate.

Support efficient scheduling and utilization of conference rooms and event spaces.

Reporting & Communication Prepare daily meeting setup reports and weekly event schedules.

Generate conference room utilization reports.

Communicate upcoming meetings, events, and logistical updates with the workplace support team.

Knowledge, Skills & Attributes2–3 years of experience in hospitality, hotels, restaurants, catering, event planning, luxury retail, or another customer service-focused environment.

Experience supporting conference services, workplace hospitality, meetings, or events is preferred.

Exceptional customer service and relationship-building skills with a hospitality-first mindset.

Ability to thrive in a fast-paced environment while managing multiple priorities.

Strong organizational skills with exceptional attention to detail.

Proficiency with…