Director of Operations

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties;
Axiom Hospitality, our European hotel management company; and PYRAMID WORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers.

Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality.

From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

At the Double Tree Hotel by Hilton Denver we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us.

If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the Double Tree by Hilton Hotel Denver with Pyramid Hotel Group can mean for you!

Come join this an amazing team at a busy hotel in Denver! The Director of Operations is a key member of the hotel leadership team, who supports the daily operations across the operations departments of the hotel. This role ensures operational excellence, fosters exceptional guest experiences, optimizes efficiency, and helps to drive profitability in alignment with the hotel’s goals and standards.

We are looking for someone with a strong Food and Beverage background for this role to support and elevate our Food & Beverage operations as well as Rooms experience.

• Operational Management:
  Support the day-to-day operations of all hotel departments to ensure smooth and efficient service delivery. Develop and implement standard operating procedures (SOPs) to maintain consistency and quality. Monitor operational performance throughout the hotel and make recommendations to the GM when actions when necessary.
• Guest
  
  Experience:
  
  Ensure exceptional guest satisfaction by addressing complaints and resolving issues promptly. Review guest feedback and implement…