Assistant Banquet Manager- Hilton Denver Center

Why us?

Hilton Denver City Center is In the Heart of Downtown Denver. Our business is about people serving people, and our team members are the heart and soul of our hospitality. Whether team members are just starting on their journey or looking for the next step in their careers, Hilton is prioritizing opportunities for team members to take their jobs and turn them into lifelong careers.

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. This is more than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

The Hotel is a half-mile from the Colorado Convention Center, Larimer Square, Coors Field and the Denver Performing Arts Complex. Just a block from our hotel is 16th street, a popular stretch for dining, nightlife and shopping. Enjoy dining and drinks at Prospect’s Urban Kitchen and Bar, our on-site restaurant.

The Assistant Banquet Manager is responsible for the successful operation of the banquets department. Ensures all banquet activities are carried out professionally and to standard while maximizing profitability. Manages, motivates and empowers associates. Serves as the banquet department liaison to all other hotel departments. Must demonstrate excellent leadership, communication and team building skills with associates, peers and across departments.

• Assist the Banquet Manager in supervising the daily operations of banquets to ensure compliance with SOPs, Banquet Event Orders, safety regulations and procedures and to ensure an optimal level of service, quality and hospitality.

• Meet with the customers to review the Banquet Event Order and to review any changes, issues and/or problems to ensure delivery of a quality product.

• Calculate and review the banquet checks ensuring accuracy and present the check to the customer for signature to ensure payment.

• Calculate and prepare the daily gratuities and payroll ensuring accurate, prompt reporting to the Controller's department.

• Monitor and control the maintenance/sanitation of the banquet areas and equipment to protect the assets and ensure quality service.

• Analyze banquet event orders, read BEO and know how to complete a set-up.

• Set tables in assigned area correctly and uniformly.

• Communicate effectively with customers, managers and associates to ensure that all room setups, equipment, supplies, staffing and menus meet/exceed customer's expectations.

• Able to work flexible shifts to consist of mornings, afternoons, evenings, weekend and holidays.

• Review all schedules, equipment, supplies and organize work flow to ensure a quality event to customers on a daily basis.

• Monitor and control banquet budget (i.e., labor costs, beverage costs, supplies and equipment and coordinate with event budgets to maximize revenue and minimize expenses while providing quality guest service.

• Implement company programs (company/franchise) and resolve daily operational problems through consistent monitoring of banquet operations to ensure compliance with safety and security regulations, SOPs and to ensure an optimum level of service, quality and hospitality.

One to two years of post high school education.

Two to three years in a related position with this company or other organization(s).

• Advanced knowledge of the principles and practices within catering and food and beverage.

• Experiential knowledge of management of people, complex problems, efficient sales activities and food and beverages management.

• Requires ability to investigate and analyze current activities and/or information involving readily available data and indicating logical conclusions and recommendations.

• Excellent hearing necessary for verbal interaction with guests and associates.

• Excellent vision necessary to view set-ups. Excellent speech communication skills required for verbal interaction with guests and associates.

• Excellent literacy necessary to read BEOs, process gratuities and payroll, etc.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with…