Assistant General Manager

## Assistant General Manager Apply:
Spark by Hilton - DIA:
Full time:
Posted Today:
R0033293#
** City, State:
** Denver, Colorado
*
* Title:

** Assistant General Manager
*
* Location:

** Denver, CO
** FLSA:*
* * Exempt
* ** Status:*
* * Full-time
**
* Reports to:

** General Manager
** Supervises:
** Property Team Members
** Pay Range:** *$60,000.00 - $62,000.00 yearly salary plus bonus
* *
* Job Summary:

** The Assistant General Manager supports the General Manager in overseeing the hotel’s operations, with a focus on front-of-house and housekeeping functions. This role is responsible for managing daily operations, ensuring guest satisfaction, and maintaining operational and financial performance in line with company standards.
** Essential Functions and Duties:
*** Assist the General Manager in overseeing hotel operations, focusing on front-of-house and housekeeping departments.
* Provide the Revenue Management Department with market analysis and local event forecasts to optimize occupancy and rates.
* Support sales efforts by ensuring front office and reservation teams are informed about rate structures and trained in yield management procedures.
* Train and motivate front desk staff to perform front office operations, revenue management tasks, and customer service protocols.
* Help produce the annual budget and forecast changes in operating expenses and labor costs.
* Adjust controllable expenses based on monthly revenue forecasts to maintain profit margins.
* Administer company policies for cash handling, accounts payable, accounts receivable, and payroll in the General Manager's absence.
* Train staff to deliver guest services in line with company standards, and address guest complaints directly.
* Manage guest loyalty programs and ensure compliance with franchise or company policies.
* Recruit, select, and motivate associates, providing leadership and guidance to maintain high levels of guest service.
* Assist in managing the hotel's physical condition, including maintenance and quality control programs.
* Collaborate with the General Manager to address operational challenges and develop strategies for improvement.  
* Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
* ** Required Experience, Education, and

Skills:

*** Bachelor’s degree in Hotel/Restaurant Management, Business, or a related field; equivalent experience may be acceptable.
* 3-5 years of experience in hotel management, preferably with a focus on front-of-house or rooms division operations.
* Strong knowledge of revenue management, financial analysis, and budgeting.
* Proficiency in property management systems and Microsoft Office (Word, Excel, PowerPoint).
* Excellent communication and leadership skills to manage staff and interact with guests.
* Ability to make data-driven decisions, adjust strategies to improve performance, and resolve guest issues effectively.
* Experience in recruitment, staff training, and performance management.
* Strong organizational skills with the ability to manage multiple tasks and priorities.  
** Work Environment:
*** Primarily an indoor role, with frequent interaction in guest areas, front-of-house, and housekeeping departments.
* Must be able to sit, stand, and walk for extended periods while overseeing hotel operations.
* Must be able to lift and carry objects up to 20 lbs occasionally.
* Flexible schedule, including availability for evenings, weekends, and holidays as required.  
** Other Duties:
** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or…