Assistant Manager Spa & Wellness Job Denver area,Colorado USA,Hospitality / Hotel / Catering

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An urban retreat in the heart of the Mile High city. Plan a getaway at our elevated mountain metropolis. Explore a variety of sporting events and concerts across the Mile High City, feel the warmth of family-friendly performing arts classics or hit the slopes just a short drive away from Four Seasons Hotel Denver. Stay in for the quiet nights with 24-hour room service, savour locally sourced ingredients prepared by classically trained chefs, slip into bliss with handcrafted cocktails at EDGE Restaurant & Bar or unwind at our spa with a selection of rejuvenating treatments.

The

Assistant Manager, Spa & Wellness supports the Director of Spa. & Wellness in overseeing the daily operations and development of the spa. This role ensures the spa delivers exceptional guest experiences aligned with Four Seasons’ luxury standards while maintaining operational efficiency. The Assistant Manager of Spa & Wellness fosters team morale, implements innovative solutions,and supports financial management, promotions, and events to ensure the spa remains a leader in the wellness industry.

KEY RESPONSIBILITIES

Operational Management

Oversee all spa and salon areas, including Front Desk, Wellness & Fitness Facilities, Locker Rooms,
Relaxation Lounge, Treatment Rooms, and Retail spaces, ensuring they meet Four Seasons’ standards.
Monitor equipment functionality and cleanliness, coordinating with housekeeping, laundry, and
engineering to address any issues promptly.
Ensure the integration of spa operations with hotel services, aligning wellness trends and guest needs.
Manage administrative duties, including requisitions, purchases orders, inventory control, and cost effective usage of spa-related products, adhering to budgets.

Team Leadership & Development

Interview, train, and supervise spa employees, fostering a positive and motivated work environment.
Conduct performance evaluations, provide constructive feedback, and implement strategies to develop
staff professionally.
Host regular staff meetings to share hotel updates, policies, and strategies for enhancing sales and
Service.

Guest Experience & Engagement

Ensure exceptional guest experiences by upholding the spa’s luxury service standards and responding
promptly to feedback.
Coordinate group bookings and conduct on-site spa tours for meeting planners and VIPs.
Represent the spa in external events and activities that align with its philosophy and enhance its
visibility.
Create and implement innovative guest experience elements to ensure a memorable and industry leading guest journey.

Retail Management

Manage retail operations, including creating purchase orders, organizing inventories, and ensuring
products align with guest preferences and spa themes.
Analyze sales trends and collaborate with the Manager of Spa & Wellness to…