Front Desk Agent

Front Office Agent

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.

The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive out performance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Applications will be accepted between 9/1/2026-9/20/2026

Benefits include travel discounts at our hotels, competitive benefits including three pricing tiers of medical coverage, as well as Dental and Vision benefits to eligible full-time associates. All associates accrue paid sick leave in accordance with the Colorado Healthy Families and Workplaces Act. Paid time off plans may also be available to associates who qualify. The Retirement 401(k) Program is open to both full-time and part-time associates who qualify.

Responsibilities include answering inquires from guests regarding restaurants, transportation, entertainment, etc., following all cash handling and credit policies, being aware of all rates, packages and special promotions as listed in the Red Book, being familiar with all in-house groups, being aware of closed out and restricted dates, obtaining all necessary information when taking room reservations and following the rate-quoting scenario, being familiar with hospitality terminology, having knowledge of emergency procedures and assisting as needed, handling check-ins and checkouts in a friendly, efficient and courteous manner, using proper two-way radio etiquette at all times when communicating with other employees, fully comprehending and being able to operate all relevant aspects of the Front Desk computer system, being able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner, being able to complete a bucket check, room rate verification report, and housekeeping report, balancing and preparing individual paperwork for closing of shift according to hotel standards, maintaining and marketing promotions and guest programs, maintaining a clean work area, and assisting guests with safe deposit boxes.

Qualifications include college course work in related field helpful, experience in a hotel or a related field preferred, high school diploma or equivalent required, computer experience required, customer services experience preferred, maintaining a warm and friendly demeanor at all times, effectively communicating both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner, effectively listening to, understanding, and clarifying concerns raised by employees and guests, multitasking and prioritizing departmental functions to meet deadlines, approaching all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner, maintaining regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, complying with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations, maximizing efforts towards productivity, identifying problem areas and assisting in implementing solutions, effectively handling problems, including anticipating, preventing, identifying and solving problems as necessary, understanding and applying complex information, data, etc.

from various sources to meet appropriate objectives, cross-training in other hotel related areas, maintaining confidentiality of information, showing initiative, including anticipating guest or operational needs, and…