Food & Beverage Manager

Every interaction at Populus has the power to leave someone inspired, not just by exceptional hospitality, but by a deeper connection to nature, community, and one another. Whether you are welcoming guests, preparing a meal, caring for our spaces, or supporting the team behind the scenes, your work helps bring our mission to life and makes you an essential part of a new species of hospitality.

At Crescent Hotels & Resorts, we believe exceptional hotels begin with exceptional people.

As the Food & Beverage Manager at Populus
, you will oversee the day-to-day operations of our Food & Beverage outlets and banquet operations, helping ensure every service delivers the quality, hospitality, and experience our guests expect.

This role works across Pasque, Stellar Jay, Little Owl, banquets, and other Food & Beverage operations
, providing leadership, supporting associates, managing operational priorities, and ensuring each outlet operates efficiently and consistently.

The Food & Beverage Manager is a hands-on leader who balances guest service, team development, financial responsibility, and operational execution. This position requires a flexible schedule, including evenings, weekends, holidays, and varying shifts based on business needs.

• Rooted in Nature
• Generous
• Curious
• Brave

As the Food & Beverage Manager, you will:

• Oversee daily operations across all Populus Food & Beverage outlets, including Pasque, Stellar Jay, Little Owl, and banquet operations.
• Ensure each outlet consistently delivers exceptional food, beverage, and guest service.
• Maintain a strong presence on the floor and provide hands-on leadership during service.
• Monitor service levels, guest satisfaction, product quality, cleanliness, and overall presentation.
• Ensure all Food & Beverage operations follow established standards, procedures, and hotel expectations.
• Support opening, closing, and shift-change procedures across outlets.
• Monitor business levels and adjust staffing and operational priorities as needed.
• Work closely with Culinary, Stewarding, Rooms, Sales, and other hotel departments to ensure seamless operations.
• Assist with special events, group functions, banquets, and hotel-wide programming.

• Lead, coach, train, and develop Food & Beverage associates and supervisors.
• Set clear expectations for service, professionalism, attendance, performance, and teamwork.
• Conduct regular pre-shift meetings and communicate daily priorities, business levels, events, and operational updates.
• Provide ongoing feedback and recognize strong performance.
• Assist with onboarding and training of new associates.
• Address performance and guest service concerns promptly and appropriately.
• Foster a positive, inclusive, and accountable team environment.
• Lead by example and remain willing to step into any area of the operation when needed.

• Create and maintain Food & Beverage schedules based on business levels, forecasts, events, and operational needs.
• Ensure appropriate staffing levels across all outlets and banquet operations.
• Monitor labor and make staffing adjustments as business needs change.
• Review associate timecards for accuracy and ensure payroll is completed accurately and on time.
• Address missed punches, scheduling discrepancies, and other payroll-related issues.
• Monitor overtime and labor costs and communicate concerns to leadership.
• Ensure associates are scheduled and paid according to established policies and procedures.

• Maintain a visible presence throughout Food & Beverage operations and interact regularly with guests.
• Respond to guest feedback, concerns, and service recovery opportunities.
• Empower associates to create thoughtful and personalized guest experiences.
• Ensure guest issues are addressed promptly, professionally, and with appropriate follow-through.
• Monitor reviews, guest feedback, and name mentions to identify opportunities for improvement.
• Build strong relationships with hotel guests, local guests, vendors, and internal partners.

• Monitor outlet performance, sales, labor, and operating expenses.
• Support revenue and profitability goals across Food & Beverage operations.
• Assist with inventory management, ordering, receiving, and product controls.
• Monitor proper portioning, product usage, and waste reduction.
• Ensure proper cash-handling and point-of-sale procedures are followed.
• Assist with…