Business Partner

The Support Center Manager, People Business Partner serves as a strategic partner to Support Center and Executive leaders, enabling business performance through strong people practices, talent development, and effective execution of people programs.

This role balances strategic partnership with hands‑on leadership, ensuring talent management programs, people processes, and employee experiences are delivered consistently and effectively within the Support Center. In alignment with Bagel Brands’ Mission, Vision, and Values, this role fosters a culture of ownership, accountability, growth, and support—helping leaders and teams do their best work.

• Department: People Department
• Reports to: Director of Talent Management
• Base Salary Range: $95,000 to $105,000 annually
• Bonus: 15% annual incentive target
• Compensation is based on experience, qualifications, and internal equity.

This position is hybrid and located in Denver, CO at the Corporate Headquarters, Support Center. Address: 1720 S. Bellaire Street, Skybox suite, Denver, CO 80222

• Serve as the primary People Business Partner for Support Center leaders and members of the Executive Team, providing guidance on organizational design, performance, engagement, and talent decisions.
• Translate business priorities into people strategies that support growth, effectiveness, and culture.
• Act as a trusted advisor on employee relations, leadership effectiveness, performance management, corrective actions, and change management.

• Partner with Director, Talent Management and People Leaders to execute performance management, talent review, and succession planning processes for the Support Center.
• Ensure consistent, high-quality performance conversations, goal alignment, and development planning.
• Partner with Support Center leaders on organizational design, ensuring departmental structures, role clarity, and talent deployment align with evolving business priorities and strategic goals.
• Support leadership development efforts by reinforcing leadership competencies and development expectations within the Support Center.
• Partner on career pathing, succession planning, internal mobility, and readiness planning for key roles.

• Lead employee relations efforts for the Support Center, including investigations, conflict resolution, and performance management support.
• Coach leaders on effective feedback, accountability, and employee engagement practices.
• Serve as a culture ambassador, reinforcing Bagel Brands’ values of ownership, collaboration, and support.
• Partner with Total Rewards, People Services, and Recruiting to ensure smooth execution of people processes, including merit, bonus, performance reviews, onboarding, and offboarding.
• Partner with Total Rewards to support compensation decisions for the Support Center, ensuring internal equity, market alignment, and thoughtful application of benchmarking insights from a business partner perspective.
• Own the end‑to‑end onboarding process for Support Center employees, partnering with hiring managers to ensure timely coordination, role clarity, system readiness, and a positive new hire experience aligned with Bagel Brands’ Mission, Vision, and Values.
• Support communication and rollout of people programs, ensuring clarity, adoption, and consistency.
• Identify process gaps or inefficiencies and partner on continuous improvement efforts.

• Analyze and interpret Support Center talent data, including performance outcomes, readiness, internal mobility, engagement themes, and turnover trends.
• Partner with the Director of Talent Management to prepare insights that inform talent reviews, workforce planning, and leadership decisions.
• Support leaders with data‑informed preparation for performance and talent conversations.
• Drive local adoption and follow‑through on talent and engagement initiatives, ensuring leaders translate insights into action.
• Provide feedback and recommendations to improve enterprise talent programs based on Support Center experience.