Operations Manager

People & Operations Manager

At Invest in Kids (IIK), we bring research-based, proven programs to communities across Colorado. Our efforts focus on the specific needs of children living in under-resourced communities whose families are experiencing poverty, with the hope of seeing every child in Colorado thrive.

The People & Operations Manager plays a key role in advancing the organization's people strategies—including payroll, talent acquisition, employee development, performance management, and employee experience—while overseeing key operational functions that support organizational effectiveness. This position serves in a non-managerial role and supports a positive employee experience while ensuring efficient day-to-day operations across the organization.

Aligned with the organization's strategic priorities, the People & Operations Manager partners closely with the Chief Operating Officer to enhance internal capacity, improve operational processes, support Directors and staff, and help maintain a collaborative and compliant workplace environment.

This role requires a highly organized, solutions-oriented professional who can effectively manage multiple priorities in a dynamic environment.

People Management (70%)

• Build effective working relationships with all employees.
• Leverage an understanding of business needs and work closely with Directors and the COO to optimize human capital to meet strategic plans.
• Serve as a primary point of contact for staff regarding organizational policies, procedures, and workplace practices.
• Support a positive, collaborative, and mission-aligned workplace culture.
• Provide guidance and support to Directors and employees regarding day-to-day personnel matters and organizational practices.
• Lead the performance management process and partner with supervisors to support effective performance management processes, including goal setting, employee development conversations, and appropriate documentation practices.
• Review metrics to derive insights and uses those insights to solve challenges and improve processes.

Talent & Onboarding

• Responsible for implementing the workforce and talent agenda that attracts the right people in a competitive market and drives organization productivity.
• Coordinate recruitment and hiring processes in partnership with hiring managers and the COO, including interview logistics, employment offers, pre-employment requirements, new hire documentation, orientation, and onboarding to ensure a successful transition into the organization.
• Manage employee lifecycle processes, including position changes, leaves, and offboarding, while maintaining accurate personnel records and supporting a positive employee experience throughout employment.
• Co-lead organizational learning, training coordination, and professional development initiatives.
• Assist in the administration and continuous improvement of performance management and employee development processes.
• Coordinate employee engagement initiatives and organizational culture activities.

Compliance & Administrative Oversight

• Own payroll administration processes, including processing payroll, maintaining accurate employee information, reviewing payroll changes, coordinating employee deductions and benefits updates, and partnering with Finance to ensure timely and accurate payroll reporting and reconciliation.
• Maintain working knowledge of applicable employment practices and organizational compliance requirements.
• Lead the administration of personnel files, benefits coordination, leave tracking, and employee records.
• Partner with the COO and external advisors to support compliant organizational practices and policies.
• Assist with the development, implementation, and maintenance of organizational policies, procedures, and internal documentation.

Systems & Process Improvement

• Identify and implement opportunities to strengthen human resource infrastructure, including improving workflows, systems, and processes that enhance employee experience and organizational effectiveness.
• Support implementation and administration of organizational systems and culture tools.
• Maintain and improve internal procedures…