Learning & Development Specialist

• Develop, implement, and administer high-quality training programs and materials
• Design, coordinate, and deliver instructor-led, virtual, self-paced, and multimedia learning experiences
• Coordinate and deliver new hire orientation and onboarding courses
• Facilitate orientation sessions for all new employees and partner with subject matter experts
• Keep orientation content relevant, engaging, and aligned with organizational objectives
• Strengthen the company’s customer service culture through targeted training initiatives
• Serve as a centralized contact for HR and employee learning and development resources
• Manage the company Learning Management System to monitor compliance and organizational hierarchy
• Evaluate organizational training needs with HR Business Partners and the Manager of Learning & Development
• Develop or source learning solutions addressing skill and knowledge gaps
• Manage special projects and committees as needed
• Liaise with training stakeholders to ensure standardization and consistency
• Serve as an internal training consultant

• High school diploma required
• Associate's or Bachelor's degree preferred
• Previous human resources experience strongly preferred, with a focus on learning & development
• Experience in training content creation strongly preferred
• Previous experience with Learning Management Systems strongly preferred
• Competent in interpersonal communications, collaboration, critical-thinking and problem solving
• Moderate to advanced computer application user skills, including database, spreadsheet applications and PowerPoint presentations
• Strong oral, written and presentation communication skills
• Proven ability in the development and implementation of training solutions
• Ability to effectively manage multiple, concurrent projects and priorities
• Strong instructional and facilitation skills
• Ability to communicate clearly with persons at all organizational levels
• Self-directed and independent work habits
• Ability to handle objects up to 20 pounds occasionally and/or up to 10 pounds frequently
• Occasional early mornings or weekend work may be required
• Some overnight travel, less than 20%, may be required

Demonstrates expertise in developing and implementing training programs, managing Learning Management Systems, and facilitating engaging learning experiences. Strong ability to evaluate training needs and collaborate with stakeholders to enhance organizational learning and development.

• Training Program Development
• Learning Management System Management
• Instructional Design
• Interpersonal Communication
• Project Management

• Training Content Creation
• Learning Needs Evaluation
• Facilitation Skills
• Computer Application Proficiency
• Database Management
• Spreadsheet Applications
• PowerPoint Presentations

• Collaboration
• Critical Thinking
• Problem Solving
• Oral Communication
• Written Communication

• Human Resources
• Employee Learning and Development
• Onboarding
• Customer Service Training
• Orientation Sessions