Director - Human Resource Services

At Frontier, our mission is to Make Every Flight Count. That mission guides how we support our customers, our people and the operation every day.

As a Frontier employee, your work connects to more than a single role. Whether you’re supporting flights, helping customers, maintaining aircraft, leading teams or working behind the scenes, you help create a travel experience that is safe, reliable and built around value.

Our work is guided by our core values: customer first, safety always, operational excellence and one team. These values shape how we make decisions, support each other and deliver for the people who count on us.

Frontier offers benefits, programs and travel privileges designed to support eligible employees at work and beyond. Availability may vary by role, employment status, eligibility, location, schedule, applicable policies and current plan details.

Depending on role and eligibility, available benefits and programs may include:

• Medical, dental and vision coverage
• 401(k) retirement savings options
• Paid holidays, vacation time and sick time
• Travel privileges on Frontier Airlines and participating partner airlines, based on current program rules and availability
• Buddy passes, based on eligibility and program rules
• Travel-related discounts and employee discounts on select products, services and vendors
• A hybrid schedule for eligible headquarters roles based in Denver, Colorado
• Business casual dress options for eligible corporate and support roles
• Employee support programs and resources, including the HOPE League, Frontier Airlines’ nonprofit organization

Frontier Airlines is a Denver-based airline serving destinations across the United States and select international markets. Our people support every part of the travel journey, from airport operations and flight crews to aircraft maintenance, customer support, corporate teams and more.

We’re focused on delivering meaningful value by making travel more accessible, practical and easy to personalize for our customers. Across the airline, our teams help support a safe, reliable and efficient operation while continuing to strengthen the experience for the people who choose Frontier.

The Director, HR Services provides strategic leadership and oversight for Frontier Airlines' HR Services organization, including HR Business Partners, Employee Relations, HR Compliance, Leave Administration, Accommodations, and Workers' Compensation programs. This role is responsible for establishing enterprise-wide strategies, standards, processes, and governance that ensure consistent, compliant, and employee-centered HR service delivery across a geographically dispersed workforce.

The Director partners closely with executive leadership, Operations, Legal, Labor Relations, Safety, Payroll, Benefits, and Talent Acquisition to mitigate workforce risk, strengthen leadership effectiveness, ensure compliance with employment and regulatory requirements, enhance employee experience, and drive organizational performance.

• Provides strategic leadership and direction for the HR Business Partner and Employee Relations functions across the organization.
• Establishes service delivery strategies, operating standards, and workforce initiatives that align HR priorities with business objectives.
• Serves as the senior escalation point for complex employee relations matters, workplace investigations, disciplinary actions, organizational restructures, reductions in force, executive employee matters, and other high-risk workforce situations.
• Partners with senior leaders to improve organizational effectiveness, leadership…