SMGS Ops - Business Operations Lead, APO Tech

SMGS Ops - Business Operations Lead, APO Tech

Join to apply for the SMGS Ops - Business Operations Lead, APO Tech role at Amazon Web Services (AWS)

Final date to receive applications:
Dec 29, 2025

AWS is seeking a Senior Business Operations Lead to drive data‑driven decision‑making and operational excellence for the APO (Partner) Tech organization.

• Documents and implements standardized sales processes and metrics, including KPI definitions and goal cascades, to support sales operational effectiveness
• Develops and manages pipeline qualification, attribution, and/or routing rules to ensure proper distribution, and resolves attribution escalations to ensure accurate financial reporting
• Orchestrates AI‑human collaboration in the sales process, including AI‑powered lead scoring and opportunity prioritization
• Manages and optimizes AI sales intelligence tools and automated customer interaction systems
• Maintains CRM and sales tools data quality to ensure accurate reporting and forecasting
• Implements sales workflows and automation to streamline process and improve seller efficiency
• Maintains dashboards to provide real‑time visibility into key sales metrics to make business decisions
• Conducts sales performance analysis on win/loss data, conversion rates, quota attainment, and/or forecast accuracy to identify potential risks
• Drives regular business reviews with insights on pipeline health, revenue forecast trends, and operational efficiency
• Acts as primary point of contact to resolve stakeholders’ requests and execute daily operational processes
• Leads sales tools training and adoption initiatives to improve utilization and productivity
• Leads cross‑functional projects to improve sales efficiency and processes
• Drives escalations, gap‑to‑green, and other issues to resolution

• Bachelor's degree or equivalent
• 7+ years of finance, business management and sales operations experience
• Experience developing and executing sales strategies, tactics, plans, processes, systems and programs
• AML related certification
• Experience communicating and presenting to senior leadership

• Ability to evaluate and implement AI sales tools
• Understanding of AI capabilities and limitations in sales contexts
• Experience in training and fine‑tuning AI models with sales data
• Experience in prompt engineering and working with large language models

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.