Solution Architect Public Sector

Job Description

Service Now is seeking Enterprise Architects to join our Team. The Enterprise Architecture Team is part of our pre‑sales organization focused on building credibility and trust with the technical leaders in our largest customers by developing cross‑functional strategies and solutions. Our team brings technical expertise, real‑world experience, strong executive engagement skills and an inspirational mindset to help our customers understand the opportunities of the “platform of platforms” vision.

We act as technical leaders for our customers most complex solutions, designed to ensure that they can realize the value they need. We do this by leveraging best practice and industry standards to build customer trust and architect best in class solutions.

While collaborating with customers, partners, and the wider Service Now sales team, the right candidate will create and communicate high‑level architectures and strategies that are both written and verbal, to audiences up to and including the CIO/CTO level. The Enterprise Architect will elegantly articulate the advantage of Service Now being built on a single cloud platform consisting of a single user interface, one code base and one data model.

The Enterprise Architect will also lead and participate in the delivery of workshops, best practice overviews, and educational sessions to existing customers and partners.

• Engage with customer executives to identify pain points and opportunities to deliver value and then translate them into solutions from Service Now
• Work with a wide variety of customers, colleagues and partners to help them understand the power of the Now platform and the potential opportunities of the future of work
• Lead architecture and design engagements to demonstrate how Service Now meets the needs of strategic customers, including; IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co‑creation of industry specific solutions.
• Understand the business strategy of the customer and articulate how Service Now can enable and deliver value to their organization, seamlessly integrating into their current and future technology landscape
• Understand the detail behind the Service Now and platform of platforms architecture and communicate it at various levels
• Work with architecture development methods, modelling approaches and architecture patterns for integration
• Interact at multiple levels within a customer account (Enterprise Architects, Domain Architects, Directors, VPs, and CXOs) and maintain these relationships throughout their customer journey.
• Provide thought leadership and collaborate with internal Service Now business units
• Identify, lead and contribute to the creation of best practices, white papers, workshops, etc

• Are you who everyone asks to help resolve the biggest problems? If so, this is the role for you!
• At least 4 years or equivalent combination of education and experience successfully building applications on development platforms, preferred with 2 years of strong Application Development on the Service Now platform
• Passion for AI and emerging technologies, self‑driven learning with a track of staying ahead of trends
• Experience in leveraging or critically thinking about how to integrate AI into the work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI data‑driven insights, or exploring AI’s potential impact in public sector.
• Strong Knowledge of AWS & Azure Gov Cloud architectures and working with partners in deploying these solutions
• Knowledge of IL4, IL5 DoD or C2E clouds is highly desired
• Deep understanding of customer technical pain points in adopting cloud technologies, and experience working through networking, solutioning, integration and other hurdles to increase customer value
• Understand business and technical problems addressed by the products including Federal regulations (e.g., Authority to Operate), business drivers, evolving business needs, and security
• Working knowledge of 3‑tier application architecture
• Must have strong written and verbal…