Director of Technology

ITDenver,Colorado
Salary: USD 140000 - 175000 Annually

Tyler Technologies is seeking a Director of Technology to lead our Colorado Enterprise. This role offers the opportunity to work with a talented, mission-driven team focused on improving the lives of Colorado residents through modern, web-based eGovernment services and SaaS solutions purpose-built for government.

Tyler is committed to advancing digital public service by using technology to make government more accessible, secure, and convenient for citizens. The Director of Technology will be responsible for aligning Tyler’s enterprise technology strategy, technical operations, and software development efforts with the needs of the Colorado organization. This leader will ensure technical teams are operating efficiently, effectively, and in alignment with business and partner priorities.

In this role, the Director of Technology will collaborate closely with the General Manager and Director of Customer Success to provide technical leadership and guidance to government partners, while delivering digital solutions that meet high expectations for availability, performance, scalability, and security. The position requires strong collaboration across corporate, divisional, and local teams. The application development team reports directly to this role.

• Utilize and manage an integrated technology infrastructure encompassing administrative systems, data platforms, and communications networks capable of supporting large volumes of internet traffic and eCommerce transactions hosted in a Tier IV data facility
• Manage technology solutions in accordance with industry and corporate standards, including SOX, PCI DSS, HIPAA, and applicable state and federal regulations
• Oversee application development, deployment, and lifecycle management for all products and services
• Develop and execute a strategic technology plan, including multi-year technology roadmaps
• Advise the local leadership team on the appropriate use of current and emerging technologies in support of business objectives and alignment with Tyler’s vision and standards
• Manage staff, including hiring, performance management, training and development, employee engagement, and succession planning
• Oversee a comprehensive quality control and assurance environment
• Support financial and resource planning goals in partnership with executive leadership
• Execute strategies established by the General Manager and Director of Customer Success
• Meet and maintain contractual SLAs, including system availability, application response times, and financial processing accuracy
• Set objectives and measurable goals for the organization and direct reports; track performance and team metrics
• Communicate enterprise strategy, key initiatives, and organizational culture to technical teams and partners
• Communicate effectively with executive leadership and state and local government partner agencies
• Create and maintain technical and process documentation
• Work across multiple service delivery teams in a Dev Ops environment
• During system outages or incidents, keeping the state enterprise team apprised of status and expected duration so it can be communicated to support staff and customers. Perform as lead in troubleshooting production application issues and recovery. Coordinate with general manager where applicable.
• Proven experience managing multiple high priority, deadline driven, tasks
• Work collaboratively with portal leadership, partners, and Product Management to deliver solution-oriented outcomes aligned with business and government needs
• Partner closely with Product Management to align technical delivery with product roadmaps and partner needs
• Some travel may be required
• Perform additional duties as assigned by the General Manager

• This position is responsible for the management of the development team.
• Set a strong sense of urgency, accountability, and engagement across direct reports, partners, and peer groups
• Lead by example and motivate teams to deliver high-quality, secure, and scalable solutions
• Manage, coach, mentor, and support technical staff, including participation in interviewing and hiring
• Encourag…