IT Project Manager; CXOne and Salesforce

IT Project Manager (CXOne and Salesforce)

Direct message the job poster from iSpace, Inc.

Location – 100% Remote

Contract Duration – December 2025 – May 31, 2026, with strong possibility of an extension through 2026.

The Technical Project Manager will lead the planning, execution, and delivery of projects integrating CXOne and Salesforce platforms within a dynamic healthcare environment. This role requires a blend of technical expertise, project management skills, and a deep understanding of healthcare operations. The successful candidate will collaborate with cross‑functional teams to ensure solutions meet business objectives, regulatory requirements, and deliver exceptional patient and provider experiences.

They will support medium to high complexity projects that will typically be comprised of the following:

• Oversee end-to‑end project management for CXOne and Salesforce implementations, upgrades, and integrations. Ensure projects are delivered on time, within scope, and on budget.
• Work closely with business leaders, IT teams, and external vendors to gather requirements, define project goals, and communicate progress.
• Translate business needs into technical specifications. Coordinate with developers, architects, and QA teams to ensure solutions are robust, scalable, and compliant.
• Identify potential risks and issues early. Develop mitigation strategies and maintain clear documentation throughout the project lifecycle.
• Drive continuous improvement by analyzing workflows, identifying bottlenecks, and recommending enhancements to maximize efficiency and quality.
• Ensure all solutions adhere to healthcare regulations and company security standards.
• Maintain comprehensive project documentation, status reports, and dashboards for leadership and stakeholders.

Required Skills and Expertise:

• Minimum 5 years of project management experience in healthcare or related industry.
• Proven track record managing CXOne and Salesforce projects.
• Experience with cloud‑based platforms, CRM, and contact center technologies.
• Strong understanding of CXOne and Salesforce architecture, APIs, and integration methods.
• Familiarity with healthcare data standards and interoperability.
• Proficiency in project management tools (e.g., Jira, Confluence, Apptio/Target Process, Service Now).
• Proven ability to present information to executive level leadership and articulate clearly and concisely.
• Expertise in managing risks and issues.
• Experience working with geographically dispersed teams as well as vendors.
• Skilled in working with MS Excel.
• Excellent communication, leadership, and interpersonal skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Strong analytical and problem‑solving abilities.
• Experience driving project through implementation and working through the change management process as needed.

Desired

Skills:

• PMP Certification is preferred.
• Experience working with major healthcare organizations.
• Knowledge of patient engagement solutions and digital health platforms.
• Agile and Waterfall project management methodologies.

Mid‑Senior level

Contract

Information Technology