VP of Restaurant Technology

At Call Your Mother we believe that great food is made even better with amazing service and having fun together. CYM is a neighborhood bagel shop and deli with locations in Washington, D.C., Virginia, Maryland, Colorado, and even more on the way!
We're looking for new team members with positive attitudes and an eagerness to learn who are as excited about good food & GOOD VIBES.

We're hiring a VP of Restaurant Technology in our DC office!

We are looking for a Vice President of Restaurant Technology to lead the strategy, architecture, and execution of technology across our shops and corporate teams. This role is responsible for ensuring our technology ecosystem enables exceptional guest experiences, supports shop teams in fast‑paced restaurant environments, and scales reliably as we grow across the DMV, Colorado, Illinois, and beyond. The VP of Restaurant Technology will set a clear, practical technology vision that aligns systems, data, and teams with business priorities.

You will partner closely with Operations, Finance, People & Culture, Marketing, Development and Training to ensure technology is intuitive, dependable, and built for real‑world restaurant conditions. This role requires both strategic leadership and hands‑on execution, balancing innovation with operational excellence.

• Vibrant – You are abundantly happy, fun, passionate, playful, and kind
• Integrity – You are honest, caring, real, and always strive to do the right thing and take pride in what you do
• Belonging – You will work as a team to make people feel welcome
• Energy – You are active, proactive, and work hard to make things happen
• Seize the Moment – You make the most of every guest opportunity by saying yes and by trying new things, and by being original

• Mentoring and developing your team to reach their full potential.
• Creating extraordinary food and moments that delight guests.
• Bringing innovative ideas that drive our business forward.
• Supporting and lifting up our communities and neighborhoods.

• Define and own CYM’s long‑term restaurant technology roadmap, aligning systems, platforms, and investments with business goals and growth plans
• Translate business needs into scalable, secure, and user‑friendly technology solutions

• Build, coach, and retain a high‑performing technology organization, including shop managers and senior technical leaders
• Establish clear operating rhythms, support models, and accountability for system uptime and service
• Select, manage, and hold technology vendors accountable for performance, cost, reliability, and service levels

• Own Core Business Systems
• Oversee POS (Toast), kitchen and restaurant systems (R365), back‑office platforms, corporate applications, and integrations
• Oversee menu management across all ordering platforms
• Ensure systems are reliable, scalable, well‑documented, and supported with minimal disruption to shops

• Partner closely with Operations to ensure technology works in real restaurant environments
• Champion solutions that support speed, accuracy, training, and ease of use for hourly teams and managers
• Ensure technology scales smoothly with new shop openings, remodels, and market expansions
• Partner with Operations on NSOs to deliver consistent, repeatable technology launches

• Establish and maintain strong cybersecurity, data privacy, PCI compliance, and disaster recovery practices
• Prepare the business for audits, incidents, and risk mitigation appropriate for a multi‑state restaurant company

• Own the technology budget, prioritize spend, and clearly communicate trade‑offs, risks, and return on investment
• Balance innovation with operational stability and cost discipline

• Drive adoption of new tools and processes through training, communication, and cross‑functional collaboration
• Ensure teams are supported before, during, and…