Analyst, IT​/Tech, Technical Support

Select how often (in days) to receive an alert:

A career at Janus Henderson is more than a job, it’s about investing in a brighter future together.

Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.

Our Values are key to driving our success, and are at the heart of everything we do:

Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust

If our mission, values, and purpose align with your own, we would love to hear from you!

• Ensure the team meets or exceeds agreed service levels
• Ensure pro-active application monitoring is conducted daily.
• Ensure support calls raised by users are allocated and resolved, effectively.
• Co-ordination of regular communication of issues, both with IT and via business communications
• Be a ‘Gatekeeper’ for the production environment through regular reviews with product owners.
• Strive to drive down IT incidents through root cause analysis and championing of technical debt requirements.
• Carry out other duties as assigned .

• Hybrid working and reasonable accommodations
• Paid volunteer time to step away from your desk and into the community
• Support to grow through professional development courses, tuition/qualification reimbursement and more
• Maternal/paternal leave benefits and family services
• Complimentary subscription to Headspace – the mindfulness app
• Corporate membership to Class Pass and other health and well-being benefits
• Unique employee events and programs including a 14er challenge
• Complimentary beverages, snacks and all employee Happy Hours

• Experience of working within a support or IT project team in the Asset Management.
• Experience of supporting Order and Execution Management systems such as Charles River, Bloomberg TSOX, Liquidnet, Market Axess and Tradeweb.
• Ability to liaise and articulate issues, concepts and ideas at all levels.
• Good communication skills, dealing with clients and colleagues at many different levels.
• Good time management / planning
• Hands on approach with a high degree of Business & Technical understanding.
• Questioning and analytical ability, able to form conclusions and make recommendations from issues that arise.
• Proficient technical understanding of the principles of database, network, and application structures.
• Sound problem solving and investigative skills.
• An understanding of software testing methodology.

• Solid understanding of Business Information tools, such as Reporting Services, Cognos, Qlikview, Bamboo and Crystal Enterprise.
• Proficiency in Active Directory, JIRA, Power Shell, Excel VBA
• Understanding of project management methodologies, such as Agile and Waterfall

• No

• Regular training
• Continuing education courses

The base salary range for this position is $130,000-$135,000. This range is estimated for this role. Actual pay may be different. This position will be open through February 28, 2026.

Colorado law requires an estimated closing date for job postings. Please don't be discouraged from applying if you see this date has passed.

At Janus Henderson Investors we’re committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Don’t worry if you don’t think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can’t accommodate every flexible working request, we’re happy to be asked about work flexibility and our hybrid working environment.

If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at  .

#LI-LN2 #LI-Hybrid

Annual Bonus Opportunity:Position may be eligible to receive an annual discretionary bonus award from the profit pool. The profit pool is funded based on Company…