Web Content Manager

Overview

THIS POSITION IS OPEN TO CURRENT COLORADO RESIDENTS*

PLEASE NOTE:

This recruitment may be used to fill multiple vacancies. Opt in below to receive text message updates on CDHS recruiting events. Most State of Colorado employees are eligible for a great benefit package. See the Supplemental Information section below for details.

The Communications unit provides support to the Colorado Department of Human Services (CDHS) concerning internal and external communications efforts. The Communications team supports communications strategy, media relations, brand management, website and intranet, Public Information, marketing, and client-facing communications. The Division of Communication Services (DOCS) executes communications responsibilities around the Department’s strategic plan and develops tools and strategies to communicate with CDHS staff, clients, constituents, stakeholders, partners, media, and the public.

This position is hybrid with at least two (2) days required in the office, as determined by business need.

The web manager develops and executes a comprehensive strategy for website and intranet content management. This role oversees all website content for accuracy and style to ensure clients and staff can easily access information and resources. It also develops web content policy and provides guidance to CDHS on web-related updates. Additionally, this position guides other state departments on proper editing and web accessibility standards.

Website Content Management

• Utilizes Content Management System to create, maintain and manage web pages on CDHS-owned websites (Drupal based)
• Provides structure and strategy to CDHS websites
• Leads the development of compelling, strategy-driven website content for CDHS programs and services
• Liaises and coordinates collaboration between Tyler Colorado and the Governor’s Office of Information and Technology, the state’s contractor for website development, to maintain current CDHS websites
• Creates policy for external CDHS program websites; directs proper website creation and content
• Designs new websites or pages for existing websites in response to departmental programmatic needs
• Creates, edits and maintains CDHS web content; ensures content aligns with accessibility standards as set out by GOIT
• Provides suggestions based on best practices to improve website performance and user experience
• Provides copy editing and content oversight to ensure messaging efficiency and relevancy
• Performs regular audits of website content to ensure it is up to date and accurate; researches best practices and recommends strategies to help CDHS clients find appropriate services
• Manages search engine optimization including link building, content development, monitoring and analysis of usage statistics
• Oversees project management of website/web page creation, managing workflow to ensure projects are on schedule and delivered in a timely manner

Intranet Content Management

• Strategically creates, publishes, organizes, and maintains digital information for the private employee network
• Works with CDHS program staff to develop pages and content for the intranet (Google-based website)
• Designs layouts and provides UX-based suggestions
• Conducts regular audits to ensure content and links are updated
• Develops CDHS policy for development and maintenance of intranet webpages
• Provides guidance and best practices to CDHS staff working on intranet content
• Utilizes analytics to pull performance reports and suggests improvements
• Improves current pages to match CDHS branding and ensure content is easily found
• Tracks performance of intranet pages and provides reports to programs as requested
• Provides trainings to CDHS staff on how to use the content management system

Other Duties As Assigned

• Provides content development support to CDHS programs and communications team
• Performs other duties as assigned

Experience Only:
Seven (7) years of relevant experience in content development (writing, storytelling, and copyediting). Expertise in website content management software (CMS), including Drupal and Google, is necessary. 3 to…