SRE Engineer

Overview

Say hello to opportunities. It’s not everyday that you consider starting a new career. We’re Ring Central, and we’re happy that someone as talented as you is considering this role. First, a little about us: we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies.

We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. Ring Sense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

This is where you and your skills come in. We’re currently looking for: SRE Engineer for RingEX.

• Joining a high-performance engineering culture within a leading global IT organization.
• Managing a worldwide distributed system designed for "Five Nines" availability.
• Integrating and scaling Private and Public Cloud environments through advanced CI/CD and Git Ops practices.
• System Reliability:
  Maintain and enhance the reliability, availability, and performance of Linux-based services within a high-load environment.
• Hybrid Infrastructure Management:
  Orchestrate and support a complex hybrid ecosystem spanning on-premise data centers, AWS, and GCP.
• Incident Response & Operations:
  Participate in follow-the-sun shifts to resolve complex production incidents, ensuring the strict 99.999% SLA is upheld.
• Cross-Functional Collaboration:
  
  Partner closely with Engineering and Architecture teams to bake reliability into the SDLC and production lifecycle.
• Efficiency & Scaling:
  Drive capacity planning initiatives and lead cloud infrastructure cost-optimization projects to balance performance with fiscal efficiency.

• Systems & Networking:
  Deep proficiency in Linux environments, including TCP/IP networking, routing protocols, and DNS management.
• Cloud & Orchestration:
  Proven expertise in Kubernetes (K8s) and AWS cloud services.
• Infrastructure as Code (IaC):
  Hands-on experience with Terraform and Ansible for automated provisioning and configuration.
• Troubleshooting:
  Expert-level investigative skills within UNIX-based operating systems.
• Automation:
  Ability to develop internal tools and automate workflows using Python, Golang, or Shell scripting.
• Communication:
  Strong collaborative skills with English proficiency at an Intermediate (B1/B2) level or higher.

• Observability:
  Familiarity with monitoring and logging ecosystems (e.g., Zabbix, ELK Stack, Grafana).
• App-Level Debugging:
  Experience troubleshooting Java-based applications in a production setting.
• Middleware & Data:
  Exposure to high-throughput systems like Apache Kafka, Nginx, and various SQL/No
  
  SQL databases.

Ring Central’s Engineering team ensures company data is accessible, secure, and optimized in ways that provide maximum competitive advantage. We are constantly discovering, developing and deploying innovations that power productivity and drive better decisions for our customers. Our IT professionals are talented, ambitious, out-of-the-box thinkers who love to learn on the job—planning, deploying and maintaining state-of-the-art technology to deliver flawless performance 24/7/365.

Ring Central’s work culture is the backbone of our success. We are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line:
We are committed to hiring and retaining great people because we know you power our success.

Ring Central, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™(MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, Ring Central® empowers modern mobile and distributed work forces to communicate, collaborate, and connect via any mode, any device, and any location.

Ring Central is headquartered in Belmont, California, and has offices around the world.

Ring Central is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you are hired in Denver, Colorado the compensation range for this position is between $94,850 and $135,500 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.