Field Technician II

Position Title:

Field Technician II

Location:

Denver Colorado

Position Status:
Contract to Hire

Pay Rate: $19.32

Job Description:

Field Technician II

As a Field Technician II you will help ensure today is safe and tomorrow is smarter. Our work depends on Field Technician II joining our Team to provide IT support to the CDC staff on the ITISS contract.

HOW A FIELD TECHNICIAN I WILL MAKE AN IMPACT:

* Provide outstanding customer support assistance via phone and email in Windows 10/11.

* Take incoming customer requests over the telephone, log calls into the ticket tracking system and resolve the technical issues in a timely manner.

* Meet SLAs in a high volume work environment and the main CDC campus.

* Utilize solid MS Office 365 Outlook

* Provide extensive support to remote customers utilizing Citrix and troubleshooting remote access problems effectively.

* Perform some network administration tasks, including creating new users, assigning rights, resetting passwords in Active Directory, etc.

* Troubleshoot desktops, laptops, tablets, and mobile devices - Android, iPhone or iOS devices.

WHAT YOU'LL NEED TO SUCCEED:

* IT related experience troubleshooting hardware and software, and connectivity issues

* IT Desktop Support experience to include 100% onsite support for local & remote customers using Windows 10/11 and Office 365

* Familiarity with a high paced SLA driven environment

* Experience troubleshooting Windows 10/11, MS Office 365 - Outlook

* Experience configuring MAC desktops and Laptops

* Experience troubleshooting general networking, wireless , and connectivity problems; and knowledge/experience with remote desktop and VPN (Zscaler).

* Experience troubleshooting printers, desktops, laptops, tablets, and mobile devices such as Android, iPhone or iOS device, Apple/Mac

* Knowledge of a Ticketing System.
* ?

High School Diploma or GED