Customer​/Computer Support Specialist

Overview

Job Title:

Customer/Computer Support Specialist

Job Location:

Denver, Colorado (Onsite)

Compensation: $20 to $22 an hour plus benefits

Eligibility/Clearance: US Citizen Required.

This opportunity supports a government contract. Public Trust background process

As a Customer/Computer Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on Customer/Computer Support Specialist joining our Team to provide IT support to the CDC staff on the ITISS contract.

• Provide outstanding customer support assistance via phone and email in Windows 10/11.
• Take incoming customer requests over the telephone, log calls into the ticket tracking system and resolve the technical issues in a timely manner.
• Meet SLAs in a high volume work environment and the main CDC campus. Utilize solid MS Office 365 Outlook
• Provide extensive support to remote customers utilizing Citrix and troubleshooting remote access problems effectively.
• Perform some network administration tasks, including creating new users, assigning rights, resetting passwords in Active Directory, etc.
• Troubleshoot desktops, laptops, tablets, and mobile devices - Android, iPhone or iOS devices.

• IT related experience troubleshooting hardware and software, and connectivity issues
• IT Desktop Support experience to include 100% onsite support for local & remote customers using Windows 10/11 and Office 365
• Familiarity with a high paced SLA driven environment
• Experience troubleshooting Windows 10/11, MS Office 365 – Outlook
• Experience configuring MAC desktops and Laptops
• Experience troubleshooting general networking, wireless, and connectivity problems; and knowledge/experience with remote desktop and VPN (Zscaler).
• Experience troubleshooting printers, desktops, laptops, tablets, and mobile devices such as Android, iPhone or iOS device, Apple/Mac
• Knowledge of a Ticketing System.

High School Diploma or GED

ATR is an Equal Opportunity Employer (EOE) who will provide equal employment opportunity to employees and applicants for employment without regard to race, ethnicity, religion, color, sex, pregnancy, national origin, age, veteran status, ancestry, sexual orientation, gender identity or expression, marital status, family structure, genetic information, or mental or physical disability.