Senior Solution Engineer

Job Description

At Freshworks, we're reimagining how employees experience work. As a leader in AI-first Employee Experience software, our intuitive ITSM, ITAM, ITOM, and ESM platform empowers organizations to deliver exceptional service with ease and confidence.

We believe that innovation thrives in an environment where everyone feels supported, included, and inspired. If you're passionate about solving real-world problems, making meaningful contributions, and growing with a team that values diverse perspectives - you belong here.

We're looking for collaborative, customer-focused Solution Engineers to join our growing GTM team in North America. This role is a great fit for someone who thrives in dynamic environments, enjoys solving complex problems, and loves bringing people together through great communication.

You'll be at the heart of our customer engagements - helping enterprise organizations uncover business challenges and discover how Freshworks can make a real difference.

• Partner with mid-market customers to understand their unique goals and challenges
• Collaborate closely with sales to lead discovery calls and showcase tailored product demonstrations
• Translate customer needs into thoughtful solutions that demonstrate our platform's value
• Create engaging, audience-appropriate presentations that simplify complex ideas
• Be a trusted advisor - bringing empathy, clarity, and insight into every interaction
• Stay curious, embrace learning, and grow your expertise alongside a supportive team

What You'll Bring:

• 3-5 years of experience in Solution Engineering
• A passion for clear communication and strong interpersonal skills - you'll use these every day!
• Experience working across teams to solve both business and technical problems
• Confidence in presenting to varied audiences, from technical teams to executive stakeholders
• Excellent time management in a fast-moving environment - balancing multiple priorities with grace
• A drive to take initiative, follow through, and make a tangible impact

Preferred (but not required):

• A Bachelor's degree
• Knowledge of ITSM platforms

We value connection and collaboration. This role requires in-office work at least 3 days per week in one of our U.S. locations:

• San Mateo, CA
• Boston, MA
• Denver, CO
• Bellevue, WA

Note:

We are currently not offering fully remote roles for this position.

We're committed to building a workplace that reflects the diverse world we serve. At Freshworks, you'll find inclusive teams, flexible thinking, and opportunities to grow your career - while making work better for millions.

The annual base salary range for this position is $102,000 - $146,000 Base Salary. This role is also eligible for variable compensation.

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision.

Real impact. Come build it with us.