Senior Director - IT Platform Services

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Enterprise Technology (formerly Global Technology Services) is a global organization within Transamerica that provides dedicated support by unifying all of Aegon's business units through technology. We build the company's AI environment, create a flexible cloud hosting experience, design data governance frameworks, and ensure the security and stability of our technology. Our global team includes experts in application development, information security, infrastructure services, data & analytics, risk & controls, procurement, program management, and architecture.

The Senior Director of IT Platform Services is a strategic leadership role responsible for the global vision, delivery, and governance of enterprise platforms that enable agile, scalable, and high‑quality technology delivery. The role manages Service Now, the Jira/Atlassian suite, the Testing Center of Excellence (TCoE), and CI/CD tooling and adoption, leading a global team and partnering with engineering, operations, security, and business stakeholders to drive platform innovation, automation, and operational excellence.

• Define and execute the global strategy for IT platform services, aligning with enterprise architecture and digital transformation goals.
• Champion platform modernization, automation, and Dev Ops/Agile enablement across the organization.
• Serve as a thought leader and advisor to executive leadership on platform capabilities and innovation.
• Lead the global delivery and lifecycle management of Service Now, including ITSM, ITOM, HRSD, and custom applications.
• Drive platform governance, performance, and expansion into new business domains while ensuring alignment with ITIL practices, security, and compliance standards.
• Oversee the enterprise-wide configuration, standardization, and integration of Jira and the Atlassian ecosystem, establishing governance models, usage standards, and reporting frameworks.
• Partner with product and engineering teams to optimize workflows and delivery velocity.
• Lead the TCoE to define enterprise testing strategies, automation frameworks, and quality metrics, promoting shift‑left and continuous testing practices.
• Own the strategy and implementation of CI/CD pipelines and tool chains (e.g., Jenkins, Git Lab, Azure Dev Ops), driving adoption of Dev Sec Ops  practices.
• Build and lead a high‑performing global team of platform engineers, architects, and service owners, fostering a culture of innovation, accountability, and continuous improvement.
• Manage vendor relationships, budgets, and service delivery metrics.
• Act as a liaison between IT, business units, and engineering teams to ensure platform alignment with business needs.
• Lead change management, training, and communication strategies to drive adoption and value realization.
• Report on platform KPIs, ROI, and strategic outcomes to executive stakeholders.

• Bachelor's degree in a related field or equivalent training/experience.
• Minimum of 12 years of experience in financial services and at least 5 years in previous leadership roles.
• Experience in IT leadership roles, with deep expertise in enterprise platforms, Dev Ops, and agile delivery.
• Proven track record of leading global teams and delivering platform transformation at scale.
• Strong knowledge of Service Now, Jira/Atlassian, CI/CD tools, and enterprise testing practices.
• Experience in regulated or complex environments (e.g., finance, healthcare, manufacturing) is a plus.
• Exceptional leadership, communication, and stakeholder management skills.

• MBA or equivalent business acumen.
• Service Now Certified Implementation Specialist or Architect.
• Atlassian Certified Jira Administrator.
• SAFe Program Consultant (SPC) or equivalent Agile certification.
• Dev Ops Leader or CI/CD‑related certifications (e.g., Git Lab, Jenkins, Azure Dev Ops).

• Hybrid Office Environment.

• Salary range: $195,000 – $250,000 annually (actual starting pay determined by qualifications, experience, geography, and operational needs). The salary may vary above…