Customer Adoption Consultant

Denver, Colorado 5075 S Syracruse St Denver, CO 80237, USA

RE/MAX, LLC is seeking a dynamic and passionate Customer Adoption Consultant to join our Customer Adoption Team
. This role is ideal for someone who thrives on empowering customers through strategic consultation, personalized coaching, and impactful adoption initiatives. If you're excited about helping franchise owners and agents tap into the full potential of REMAX technology solutions, while contributing to a forward-thinking and collaborative team, we want to hear from you!

Reporting to the Senior Manager of Customer Adoption
, the Customer Adoption Consultant will play a key role in designing, delivering, and evolving a high-impact adoption program. This individual will work directly with franchise owners, agents, and internal stakeholders to drive meaningful adoption of REMAX technology offerings, positioning technology as a strategic business advantage.

You’ll be responsible for guiding customers through product onboarding, goal-setting, and long-term success strategies, while fostering strong relationships and delivering tailored consultations that align with business objectives.

• Consult & Coach
  :
  Provide ongoing strategic consultation to franchise owners and staff on REMAX technology in relation to onboarding, recruiting, retention, and business best practices.
• Brokerage Engagement:
  Proactively schedule and lead consulting sessions via calls, webinars, and in-person meetings.
• Relationship Building
  :
  Cultivate strong relationships with franchisees, agents, and strategic partners through expert communication and industry insight.
• Feedback & Follow-Up
  :
  Capture customer feedback, provide timely follow-up, and maintain a proactive approach to client success.
• Goal Setting & Strategy
  :
  Conduct in-depth goal-setting conversations to create actionable technology adoption plans tailored to each office.
• Needs Assessment
  :
  Identify skill gaps and training needs through consultation and deliver targeted solutions that drive adoption.
• Presentation Excellence
  :
  Deliver compelling presentations and training sessions across various formats and audience types.
• Content & Curriculum Management
  :
  Maintain and update resources, templates, and training materials while tracking program effectiveness.
• Cross-Functional Collaboration
  :
  Support department initiatives through video creation, webinar hosting, and project contributions.

• 3+ years in customer adoption, technology training, consulting, account management, or customer success
• Proven experience presenting to audiences of 30+ people
• Strong background in strategic consultation and relationship management
• Ability to travel up to 25% annually
• Proficiency in Microsoft Office, especially Power Point
• Strong analytical and organizational skills
• Ability to manage multiple projects with attention to detail
• Self-starter with a collaborative mindset and a passion for customer success

• Experience with platforms like Dovetail, Pendo, Salesforce, Bomb Bomb, and Smartsheet
• Real estate industry experience highly preferred
• Skilled in creating engaging content (webinars, videos, presentations)
• Familiarity with Agile methodologies

This is a full-time position based at our corporate headquarters in Denver, Colorado
, with regional travel up to 25%.

$65,000 - $72,000

• Competitive Medical, Dental, and Vision benefits
• Retirement plans with optimal company match
• Educational Assistance
• Mental Health support program
• M.O.R.E. Events offered in-person and virtually
• Employee Resource Groups
• Community Engagement
• Diversity, Equity, and Inclusion
• Parenting
• Remote

Final date to receive applications:
February 23, 2026

Equal Opportunity Employer. All persons shall be afforded equal employment opportunity, and all qualified applicants receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, veteran status, disability, etc.