Senior Technology Solution Center Supervisor

* Directs the day-to-day Technology Solution Center operations to ensure an appropriate level of support.. Assists with service strategy, design, transition, operations, and continual service improvement. Drives operations effectiveness and key performance objectives.  Takes ownership of customer issues and requirements and ensures they are resolved in a timely manner.
* Collaborates with other technology teams to provide service and support for new and existing technologies
* Determines and schedules appropriate support requirements for a region or area and participates in negotiating service level agreements.
* Works closely with strategic partners, lines of business, product owners, and project management teams to develop and implement support models and resources development and implementation of support services, systems/tools, and technology.
* Supports all Technology Solution Center internal tools and technology including confluence and SharePoint sites, knowledge articles and process documentation.
* Directs, motivates, and develops the organizations staff to maximize their individual contribution, professional growth, and efficacy on a team.
* ** Include Intentionally** - Cultivates diverse teams and inclusive workplaces to expand thinking.
* ** Live the Values** - Role models our values with transparency and courage.
* ** Enable Change** - Takes action to drive change and innovation that will transform our business.
* ** Achieve Results** - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
* ** Develop the Best** - Raises the bar with every talent decision and guides the achievement of all employees and customers.

PNC’s total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more. The benefits and programs highlighted below are just a sampling of what PNC offers its employees. To learn more, visit our .
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