IT Systems Administrator​/Associate IT Systems Administrator

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you’re looking for.

The Associate IT Systems Administrator / IT Systems Administrator participates in and/or is responsible for administering system maintenance and configuration based on work direction given by senior level team members. They act as a technical owner of the respective systems they are assigned. They are responsible for operation and maintenance of existing systems and/or infrastructure. They collaborate with users and technical teams to support incident resolution, systems monitoring, and problem analysis.

They assist in deployment of system changes and assist senior team members with projects or systems.

More specifically, this RPA (Robot Processing Automation) System Administrator is responsible for platform configuration, user & license management, security, monitoring, and maintenance of the RPA environment to ensure stable, secure, and scalable automation operations.

• Operational Support - Install, modify, implement, document, and maintain system operating procedures and changes. Analyze physical infrastructure systems requirements and performance to optimize installations, future implementations, and systems configuration for stability. Develop scripts and automate routine tasks.
• Problem Management - Investigate and resolve production incidents and problems involving complex systems. Identify and provide problem identification for production incidents. Identify and resolve production alerts. Provide support for systems testing and validation activities. Participate in/contribute to problem reviews.
• Communications - Clearly and concisely communicate and record operational status whenever requested. Actively participate in status meetings. Prepare written status reports and responses to customer inquiries. Ensure records and other communications drive awareness and clarity to facts & risks. Participate in meetings/communications with vendor partners.
• User Support - Provide contextual and technical information to users. Assist users in identifying difficult technical problems and devising solutions. Advise users on available approved technologies. Translate user requirements into technical solutions.

• Two years of related functional experience.
• Demonstrated strong technical acumen.
• Experience and demonstrated discipline following protocol for operational support service tracking/ticketing.
• Demonstrated ability to learn new technologies and effectively apply learning.
• Strong communication skills, effective with varying organizational levels and skill sets.
• Strong Relationship Management and collaboration skills, with a track record of working as one team cross-organizationally to drive innovation and business results.

• Five years of related functional experience.
• Bachelor's degree in Technology, Science, Business or related field, or 4 years of experience equivalent to the position.
• Demonstrated strong business and technical acumen and aptitude.
• Basic knowledge of one or more core technologies (e.g. Servers, Hosting Platforms, Network Circuits, API's).
• Detail oriented, with ability to demonstrate strong adherence to procedure and protocol for operational support service tracking/ticketing.
• Strong communication skills, effective with varying organizational levels and skill sets.
• Strong Relationship Management and collaboration skills, with a track record of working as one team cross-organizationally to drive innovation and business results.

• Familiarity with RPA software such as:
  Blue Prism, Automation Anywhere, UIPath, Microsoft Power Platform Experience.
• Experience with Automation Orchestration.
• Experience with overall Automation IT Support.
• Experience with Power Shell.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact

Non-Bargaining. The anticipated starting base pay for this position is: $64,100.00 to $ per year. This position is eligible for the following…