Technical Support Specialist - HVAC

About MSupply

mSupply is North America’s leading distributor of OEM repair parts and equipment, serving professionals in the appliance, HVAC, plumbing, commercial kitchen and pool/spa industries. Headquartered in St. Louis, MO, mSupply is a multi-billion-dollar enterprise offering an extensive product range, industry expertise and seamless service. With more than 2,000 associates across the U.S. and Canada, mSupply’s family of brands delivers with speed, reliability and precision through its branches, distribution centers and extensive fleet of delivery vehicles.

Shipped orders reach 93% of U.S. customers via next-day ground delivery and 100% within two days. For more information, visit

About Comfort Air Distributing
Since 1987, Comfort Air Distributing has provided quality equipment to contractors in Colorado and portions of Wyoming. They are a trusted provider of top-notch brands including Rheem, Honeywell and Aprilaire. They are a dedicated business partner, providing both technical training and quality support. For more information, visit

The Technical Support Specialist provides pre- and post-sale technical support, as well as training for customers and employees. This role collaborates cross-functionally with sales and support teams and delivers product and staff training as needed.

• Provides prompt, courteous, and effective customer service across all communication channels.
• Maintains professionalism and composure in all customer interactions, including high-pressure situations.
• Builds strong relationships with customers and vendors while upholding ethical standards.
• Collaborates cross-functionally to resolve issues efficiently and positively.
• Designs and delivers employee and product training in collaboration with management.
• Develops training agendas, materials, and assessments to support learning objectives.
• Delivers technical support to dealers by phone and on-site.
• Shares service bulletins and addresses product performance issues.
• Manages local warranty claims, corrective actions, and concessions.
• Responds professionally to consumer inquiries and complaints.
• Resolves dealer and consumer issues, including on-site visits and technical support.
• Coordinates recalls, product rework, and manages technical communications.
• Maintains technical documentation and supports training programs.
• Prepares call reports, advises on parts stocking, and attends vendor trainings.
• Handles incoming calls with professionalism and efficiency.
• Designated Safety Sensitive Position requiring consistent alertness and adherence to safety protocols.
• Travels as needed to support job responsibilities.
• Maintains proficiency in internal and vendor computer systems for job-related tasks (e.g., data entry, messaging, call logging, queue updates).
• Performs other duties as assigned to meet evolving organizational needs.

• High School diploma or GED equivalent.
• Minimum of 2 years’ experience in HVAC or related functions.
• Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Strong aptitude for mathematical operations and numerical analysis.
• Skilled in the use of office equipment such as computers, photocopiers, scanners, phone systems, and virtual meeting platforms.

• 2-year degree or certificate in HVAC or a related field.
• 5+ years of hands-on experience in HVAC systems and related functions.

Office/Admin. This position may require up to 40+ hours per week and includes routine physical and office-based activities:

• Regular bending, lifting, and carrying of items up to 10 lbs.
• Continuous use of fingers, hands, and arms for office and computer-related tasks.
• Extended sitting periods, up to 8 hours daily.
• Intermittent standing and walking throughout the workday.
• Frequent verbal and auditory communication, both in person and by phone (up to 6 hours daily).
• Daily use of office equipment such as computers, phones, and scanners (up to 8 hours).

We prioritize your well-being from day one with a comprehensive benefits package that includes:

• Medical, dental, vision, and prescription coverage effective…