IT Systems Administrator

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

We're seeking a skilled and passionate Systems Administrator to join our global IT team. In this role, you'll play a critical part in safeguarding our information and systems while contributing to the development and implementation of our IT strategy. You'll be empowered to take ownership, lead initiatives, and contribute to our cutting-edge innovations from day one.

In this role, you will safeguard our systems while contributing to IT strategy and innovation. Specifically, you will:

• Unified Communications Management: Oversee the administration and optimization of enterprise telephony systems (VoIP), SIP trunking, and cloud-based communication platforms.
• System Administration: Manage a diverse range of on-premise, server-based, and cloud applications, including Google Workspace and Slack.
• Technical Support: Provide expert Tier 2 support for employees and partners, resolving complex IT and communication issues.
• Security
  
  Collaboration:
  
  Work with the Enterprise Security team to remediate threats using tools like Crowd Strike and OPSWAT
  7.
• Infrastructure Liaison: Prioritize and escalate tickets to specialized teams like Infrastructure and Dev Ops when necessary.
• Lifecycle Management: Research, procure, and maintain both IT hardware and telephony equipment.

We are looking for a candidate who combines traditional systems administration with deep telecommunications expertise.

• Telephony & VoIP: Proven experience managing enterprise-grade phone systems (e.g., Zoom Phone, Cisco UCM, or Ring Central) and understanding of SIP/RTP protocols.
• Operating Systems: Strong administration skills in macOS and Windows OS.
• Hardware: Troubleshooting experience with Apple/Windows devices and telephony hardware (headsets, desk phones, conference room kits).
• MDM Tools: Proficiency with MDMs such as JAMF, Intune, and/or Fleet.
• SaaS & Security: Hands-on experience with Google Workspace, Slack, Active Directory, and security tools like Crowd Strike
  13.
• Communication Automation: Familiarity with Tines, APIs, or Better Cloud for automating communication workflows.
• Identity & Access Management (IAM): Knowledge of IAM, SSO, MFA, Saml, OIDC, OAUTH.
• Linux: Experience with Ubuntu administration.
• Certifications: Relevant certifications such as Network+, Apple certifications, or VoIP-specific credentials.
• Education: AS/BS in IT, Computer Science, or equivalent work experience.

Salary Range: $104,500-$120,000

In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with…