FMLA Leave Specialist

Tilt (check us out here) is looking for a Leave Success Manager to join our team and help us scale our business by working closely with our customer’s employees to provide seamless onboarding and ongoing support as they navigate the leave journey from start to finish.

Who are we?

Our mission is big: make leave not suck. We are building a product that makes it easy for people to switch between work and life. If you join us, you’ll be part of a fearless band of humans helping employers balance empathy with economics. We’re changing the status quo and it’s hard. You should know that now. You should also know that joining Tilt means the opportunity to be a change-maker.

Who are you?

As a member of the Customer Success Team you will have a few years of experience in a customer facing role, preferably in the healthcare or human resources industry, and a passion for helping people when it matters most. You are highly organized and thrive in an environment where your ability to empathize, research, and serve others is celebrated.

Day-to-day, you will get your hands dirty by:

Managing the lifecycle of employees on leave through Tilt software and various support channels

Providing troubleshooting support for employees and their managers

Partnering with internal experts to serve as a resource for employees on leave - answering questions around U.S. state and federal leave laws, state paid family and medical programs, healthcare providers, insurance carriers, and company policies

Advocating for the customer internally by working across multiple departments

Ongoing development of your platform and industry knowledge around leave management and compliance

Collaborating with each accounts’ Customer Success Manager (CSM) to help prove value to our stakeholders

Communicating directly with regulatory agencies, healthcare and insurance providers, and other third parties if/when necessary

2+ years of experience in a customer success or support and have extensive knowledge in paid and unpaid Leave of Absence across the United States

Passion for helping people solve their problems and navigate abstract regulations

Ability to research policies and compliance literature – interpreting and translating knowledge to a non-policy savvy audience

Clear, articulate, and empathetic communication style – you deliver your message with respect, confidence, and compassion

Thrive in a fast paced environment, embrace technology and enjoy learning new tools and are able to easily change gears and switch between multiple platforms to get the job done

Naturally self-directed, organized, and resourceful with the ability to multitask, managing and switching priorities as needed

You thrive in a collaborative environment where diversity and inclusion is celebrated

You’re familiar with the leave compliance space

You have experience working with a startup and/or with a B2B SaaS business

1. Health & Family First

You balance work and personal life effectively

You get things done at a pace consistent with the business needs

You show up and are reliable

You encourage others to put their health and family first

2. Autonomy + Team. Always

You are highly organized and can manage multiple priorities and deadlines at once

You are focused on scale and building - you understand that pace is equally as important as quality

3. Be Curious

When you don’t have all of the answers, you dig in and ask questions

You don’t let negative assumptions drive your actions and instead assume positive intent and find truth

You are intentional in discovering the paths of self development Tilt has to offer and seek out opportunities to engage in professional growth

4. Love Our Customers

You show empathy and compassion; you strive to meet people where they are to offer maximum support

5. Fearlessly Flexible

You go with the flow and deal with (lots) of ambiguity

You’re not afraid to work without clear direction

The projected annual salary range starts at $60,000 USD plus stock options (ISOs), because we believe everyone should have some stake in our business. We are people-first and this ain’t some PR jazz, we truly give a damn about our peeps!

Additional benefits include:

Comprehensive medical, dental, and…