Manager, Ad Operations - Bilingual English​/Spanish

2 days ago Be among the first 25 applicants

This range is provided by  Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$75,000.00/yr - $90,000.00/yr

Direct message the job poster from

We are seeking a bilingual English/Spanish Ad Operations Manager to join our exceptional Managed Services and Support team as we look to expand our operations geographically. The role will support current publisher clients in their advertising operations, as well as general ad server support and technical troubleshooting of US and LATAM based business. This position can be fully remote, with an option to work in one of our established office locations.

Job Summary

The Ad Operations Manager position sits within our managed services group and is responsible for managing the trafficking and delivery of ad campaigns for assigned publisher clients. You will work with team members and other internal groups to make sure issues and questions are addressed and resolved in a timely manner. You will also work very closely with client contacts on a regular basis to ensure that insertion orders are clearly understood, creatives are tested and approved and that all deliverables are being met.

In addition, you will also address day-to-day issues and questions from clients and internal personnel and assist with troubleshooting technical issues, ad serving errors, and reporting discrepancies.

Other responsibilities include communicating ideas for improving and refining workflow processes for assigned accounts . You will work closely with our Senior Product Support Manager supporting and troubleshooting a variety of publisher ad serving questions. The right person for this role is organized, motivated, detail oriented, curious and excited about learning new technical skills.

Some information about our Managed Services team

We believe in providing white glove service both to our clients and internal teams and strive to maximize workflow efficiencies along the way. We use many different ad servers and tools and are continually learning new ways to help our clients achieve their goals. We aim to provide a learning environment for both our internal teams and client counterparts, where information is shared and collaboration is key.

Core Responsibilities

• Schedule and launch online ad campaigns into client-specific ad serving platforms
• Work closely with client contacts to provide ad operations support and communicate status of campaigns, technical issues, launch delays, delivery issues, etc.
• Perform quality assurance/quality control checks on client campaigns to ensure that all placements and creative have been set up correctly and are delivering on pace
• Monitor and analyze campaign performance to ensure customer satisfaction and provide suggestions for optimization
• Assist with documenting, updating and maintaining trafficking and work-flow procedures for client accounts
• Address day-to-day issues and questions from clients and internal personnel
• Assist with ad hoc projects as needed

Qualifications & Work Experience

• Experience with Google AM360 required
• Spanish Fluency or strong proficiency in business writing and speaking required
• 3+ years of online ad operations and client service experience
• Attention to detail, strong organizational skills and excellent follow-through
• Strong written and verbal communication skills
• Adept problem solving ability and resourcefulness
• Ability to work in a fast-paced, dynamic environment
• Working knowledge of Excel

About

is a U.S. and LATAM based, boutique ad operations firm whose mission is to be the premier, white glove ad operations services and solutions provider for digital publishers.. We are a Google Certified Publishing Partner and authorized reseller of Google AM360, Fat Tail AdBook, and other best-in-class adtech platforms. We provide professional services, managed services, adtech solutions, and ad ops support for a wide variety of publishers that range from small, web-only start-ups to large, multi-tiered global publications.

We have physical offices in NYC, Chicago, Broomfield, CO and San Francisco.

Job Type: Full-time, Remote (Option to work in one of our offices, if desired)

Hours:

US Mountain Time 8-5pm Preferred

The hiring range for this position in Colorado is $75,000 - $90,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors.

Please email a cover letter and resume to

• Seniority level Associate

• Employment type
  
  Full-time

• Job function Advertising
• Industries Advertising Services

Referrals increase your chances of interviewing at  by 2x

Medical insurance

Vision insurance

401(k)

Disability insurance

Apply BELOW