Application Analyst

Essential Duties & Responsibilities

General description of main/primary duties and responsibilities of the job, aptitude, level of complexity, span of control, autonomy, decision making and judgement. It is central and necessary to the satisfactory performance of the job. Includes the following and other duties as assigned.

• Provide technical and business support to local and remote end users for the assigned business applications, including training, resolving issues, recommending and implementing solutions.
• Manage the lifecycle of the supported applications from implementation to retirement, including: application configuration, maintenance, security management, licensing, and renewals.
• Provide technical expertise and support for integration with other applications, including understanding the infrastructure architecture and how other applications interact.
• Manage vendor relations from the technical perspective, and utilize the vendor and other support options to resolve issues that are beyond internal application expertise or access.
• Partner with vendors to understand application roadmaps, identify positive or negative impacts of upcoming changes, and make recommendations to increase efficiencies across the organization.
• Ensure standards, patterns and practices support and comply with internal IT processes, security policies and controls established for in-scope SOX information systems.
• Participate in the collection and provisioning of internal controls information to the IT Compliance Team to fulfill audit requests for SOX.
• Establish and maintain system-related documentation, including architecture and data flow diagrams, business application guides, process and support manuals, application roadmaps and run books.
• Administer application changes through the change control process, including test planning, test execution, test result documentation, obtaining appropriate signoff from business and IT approvers, change promotion and monitoring impact of changes.
• Perform other duties as assigned.

• High School Diploma or equivalent.
• At least six (6) years of experience providing direct Tier II and III level support to end users of technical applications.
• At least five (5) years of experience with Microsoft SQL Server 2018 and above, SQL scripting, ODBC, DNS, TCP/IP, and Windows operating systems.
• Experience with MS Office applications:
  Word, Excel, PowerPoint, and Visio.
• Experience with the use and application of reporting tools (i.e. Scheduler, SSRS, Spotfire, Crystal Reports).

• Ability to communicate clearly in verbal and written form with both non-technical users and technical Information Technology functions and vendor support.
• Demonstrate consistent, logical and rational approach to issues. Ability to evaluate issues and drive to the most appropriate resolution.
• Learn applications from a technical support and users’ viewpoints.
• Strong understanding of computer equipment and peripherals, and networking fundamentals.
• Knowledge of change management controls, processes and procedures.
• Ability to manage multiple tasks and apply appropriate priorities through the application of basic project management techniques and principles.
• Must be self-reliant, self-motivated, and able to work well in a dynamic team environment.
• Behave in accordance with rules of conduct and a good work ethic.

• Functions as an individual contributor with no supervisory responsibilities.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Excludes occasional visitation to the field – reference Travel section.

• Job is primarily performed in an office setting with exposure to computer screens and requires regular use of a computer, keyboard, mouse, and multi-line telephone system.
• The noise level in the work environment is usually moderate.
• Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.

• Regular business hours.
• Available for on-call rotation and responsibilities on weekends and holidays…