IT Support Specialist

We are seeking an IT Support Specialist who will be the backbone of our IT operations in Denver and support remote employees.

You’ll be the go‑to person for keeping our team productive and equipped with the right tools to serve thousands of outdoor enthusiasts and property owners across North America.

• Provide responsive help‑desk support diagnosing and resolving employee tech issues as they arise
• Provision and deprovision applications for new hires, terminations and role changes in alignment with compliance requirements
• Recommend and provision hardware based on role requirements and user needs
• Own hardware lifecycle and manage inventory for all employees and offices, including computers, peripherals and other technology
• Create exceptional onboarding experiences by ensuring new hires have everything they need on day one
• Manage technology and access for the Denver office, including ongoing maintenance and set up of new systems, devices and networks

• Manage desktop security across the organization
• Serve as the primary point of contact for data gathering during SOC audits and compliance testing
• Ensure all systems and access controls meet our security standards
• Track and maintain IT asset inventory with proper tagging and documentation

• Document common issues and create self‑service resources for the team
• Identify opportunities to streamline IT processes and improve user experience
• Stay current on security best practices and emerging technologies
• Contribute ideas to enhance our IT infrastructure and support model

• 1‑2 years of IT support or help‑desk experience
• Hands‑on experience with provisioning user accounts and managing access controls
• Familiarity with macOS desktop environments
• Experience with endpoint security solutions such as Crowd Strike
• Experience managing Mobile Device Management (MDM) solutions
• Knowledge of VPN solutions and remote access technologies
• Experience supporting compliance requirements (SOC 2 security audits, etc.)
• Bonus:
  Exposure to AWS Terraform or Dev Ops practices

• Strong troubleshooting abilities across hardware, software and network issues
• Understanding of identity and access management (IAM) principles
• Basic scripting knowledge (Bash, Python or Power Shell)
• Comfortable learning new technologies and tools independently
• Experience with ticketing systems and IT asset management

• Excellent written and verbal communication skills – able to explain technical concepts to non‑technical team members
• Customer‑service mindset with patience and empathy for users of all technical levels
• Ability to prioritize competing requests and manage time effectively
• Collaborative approach and willingness to ask questions when needed
• Ability to occasionally work nights and/or weekends if urgent business needs arise

• Solving problems and helping people get unstuck
• Managing multiple priorities and adapting to changing needs
• Working independently while knowing when to elevate issues
• Learning new systems and technologies on the fly
• Taking ownership of your work and seeing tasks through to completion

• Total compensation: $55,000 – $60,000
• Competitive benefits: medical, dental, vision, life and disability insurance options at affordable rates; 401(k) plan with employer match; employee camping credit to encourage getting outdoors and experiencing our products
• Flexible and casual work environment: flexible PTO; hybrid in the Denver office
• Growth opportunities: learn Dev Ops and infrastructure skills alongside experienced engineers working with current technologies and best practices

The role will work in a hybrid arrangement out of our downtown Denver office.

Campspot is a motivated team of outdoor enthusiasts and software professionals with decades of experience in the campground and outdoor industry. We’re looking to grow with people who embody our culture of learning, collaboration and innovation.