Data Center Operations Technician II

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Data Center Operations Technician II page is loaded## Data Center Operations Technician II locations:
Denver, COtime type:
Full time posted on:
Posted Todayjob requisition :
R
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* Job Description:

** The Data Center Technician II role is a 24x7x365, market-based position responsible for providing physical and technical support to Flexentialcustomers and resources. A clear understanding of facilities infrastructure, Windows operating systems, PC troubleshooting and management applications is expected in this role. A Data Center Technician II must be able to demonstrate the ability to represent

Flexential, both professionally and technically, during interactions with customers and internal resources in a calm and professional manner.
** Key Responsibilities and

Essential Job Functions:

*** Demonstrate ownership and precision in executing standard auditing tasks, identifying when audits are needed, and reporting findings to appropriate stakeholders.
* Support DCT I’s and developing DCT II’s by assisting with documentation, report QA, and effective communication across operational systems including Power, OpsDB, Service Now, Access Logs, and Security Desk.
* Act as a trusted peer resource and role model, reinforcing Technical Operations best practices and helping others navigate tools, processes, and RACI documentation.
* Establish and maintain strong customer relationships by prioritizing satisfaction and professionalism; responds to customer phone calls and emails promptly and effectively.
* Monitor and help troubleshoot technical issues and alarms with Flexential Infrastructure. Comfortable with following ERP and Escalating to engineering staff in a fast-paced data center environment.
* Perform physical security walkthroughs, administration of security sign-in and badging procedures for all colocation customers, visitors, third parties and escorting them to designated work location while adhering and enforcing established company security standards.
* Track and document time spent on tasks and support cases including customer installations, site expansions, outages, and remote hands activities.
* Ensure accurate entry of Cap Labor on timesheets and timely completion and submission of all timesheets.
* Accurately follow Flexential Cabling Standards.
* Serve as an escalation resource for Service Now ticket analysis and execution, including rerouting and validating complex requests.
* Translate and verify instructions for scheduled Remote Hands tasks, ensuring alignment with customer environments and identifying discrepancies.
* Take on project lead responsibilities, like ownership, delegation, and setting deadlines, for provisioning tasks.
* Work through uncommon upgrade/replacement requests.
* Execute maintenance and PRJTASK requests with minimal guidance, demonstrating growing independence and technical confidence.
* Conduct site safety walkthroughs and contributes to emergency readiness efforts, including Go-Team participation and coordination with DCM/CIE.
* Exhibit clear understanding of critical infrastructure, including power systems (e.g., one-line diagrams), fire suppression, and cooling systems; confidently answers complex customer questions and articulates alerts and anomalies.
* Escalate issues appropriately, follows remediation instructions, and communicates clearly with DCM/CIE regarding alert details and resolution steps.
* Owns access control and monitoring responsibilities, including troubleshooting badge issues, running security reports, and ensuring compliance with badge visibility and group assignments.
* Supports operational reporting, including customer-specific and security-related documentation.
* Demonstrate reliability and flexibility in supporting 24x7x365 operations, including working varied shifts as needed.
* Perform other duties as assigned, contributing to a high-performing, collaborative, and resilient data center environment.
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* Required Qualifications:

*** Experience in a 24/7 production environment.
* Strong critical thinking skills.
* Proficient understanding of Windows and Microsoft operating systems.
* Knowledge of networking like Routing, Subnets, and Communication protocols.
* Technical aptitude and experience with building management systems, including UPS, generators, HVAC, PDUs, and a working understanding of AC and DC power.
* Knowledge of data center operations.
* 2-4 years of experience working within an IT or Data Center Support environment.
* High school diploma or equivalent.
* Familiarity with cable standards, such as 568A and B pin-outs.
* Excellent verbal and written communications skills.
* Proficient understanding of internal platforms and standard backup job troubleshooting.
* Strong attention to detail, making and keeping commitments and meeting deadlines.
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* Preferred Qualifications:

*** 3 years of experience working within an IT or Data Center Support environment.
* Network+, Security+ or pursuing similar certification.
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* Physical…