Help Desk Support Engineer

Help Desk Support Engineer

Our Verticomm team is expanding and we are currently seeking experienced Help Desk associates to join our team. We're looking for career minded and motivated technical specialists who enjoy working in a collaborative team environment and who enjoy helping customers in a various technical environments to resolve technical issues utilizing a wide range of solutions.

• Provide a wide range of technical support to a large client base
• Resolve support requests professionally and efficiently
• Work with our internal engineering team on escalated issues
• Utilize a help desk ticketing system to track incidents and communicate with clients regarding incident progress, changes and service outages
• Create and maintain knowledge base documentation
• Install, test and configure new computers, servers, software, printers and network equipment
• Complete proactive and reactive maintenance of servers and workstations remotely.
• Contribute to a highly-productive team environment.

• PC and Mac support
• Active Directory management, Entra and Azure
• Proficient in Microsoft Office, Exchange and Office 365 suite.
• Network hardware and connectivity troubleshooting/configuration (switches, firewalls, VPN, NAS devices, WAPs, etc.)
• Windows Server 2008 and 2012 support
• Basic computer security concepts
• Knowledge base management
• Connectwise, IT Glue and Ninja RMM are highly preferred

• Minimum of High School diploma. Associate's or Bachelor's degree in Computer Science preferred.
• Minimum of 2 years' experience working in a technical support role, 3-5 years' experience preferred.
• A combination of experience working in a managed services environment and/or comp TIA certifications achievement are required.
• A+ , Net +, Sec + certification preferred.

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership. We offer underground parking and the office is light rail assessable.

• Pay rate- $25-$35 per hour or higher based on credentials and experience.
• Generous vacation policy, paid holidays, and paid sick time
• Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid)
• Short-Term and Long-Term Disability Insurance
• Company-paid Group Life insurance
• Company-paid Employee Assistance Program (EAP)
• Employee-paid Pet Insurance and optional supplemental insurance coverage
• Vested 401(k) with company match and financial wellness programs
• Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options
• Career growth and learning opportunities
• …and so much more!

• We were recently awarded INC Magazine's recognition as a top 50 fastest growing companies in Colorado and we're included in INC Magazines list of top 5000 fastest growing company in the US for the 10th year in a row! We have consistently grown double digits since 2000.
• We believe hard work, employee recognition, teamwork and collaboration are key to success for our team and our clients. We believe in giving back and supporting our community and participate in numerous charitable events through our partnerships, client relationships and company sponsored events.
• We have a strong philosophy and proven track record of promoting from within and offer numerous career paths including:
  • Team Lead, Supervisor and Management for our various departments
  • Internship to hire, Specialist Sales Roles, Named Account Management, Sales and Branch Management
  • Mentorship, Tiered advancement for Help Desk Specialists and Engineers, Project and Management opportunities for our IT division
• We love sports and our sales teams attend multiple sporting events with clients through partnerships with the Denver Nuggets, Broncos, The Colorado Rockies, Arizona Cardinals and Diamondbacks, and the Kansas City Chiefs. Some employee events throughout the year include; picnics, happy hour events, a presidents club trip, golf outings, sports leagues and the coveted award for best chili at our annual cook off.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.