Collaboration Support Representative

Essential Duties & Responsibilities

General description of main/primary duties and responsibilities of the job, aptitude, level of complexity, span of control, autonomy, decision making and judgement. It is central and necessary to the satisfactory performance of the job. Includes the following and other duties as assigned.

• Provide high quality support to Executives and senior management on a daily basis with meeting needs and priorities, that achieves a high level of customer satisfaction and attention.
• Support and provide technical assistance to the business to ensure planned meetings operate as expected, both internal and external meetings.
• Test and maintain collaboration software on a regular basis.
• Troubleshoot, diagnose, repair and coordinate with third-party vendors when collaboration hardware errors are identified.
• Create and maintain documentation regarding support and use of the collaboration hardware and software for the End User.
• Coordinate with the Help Desk for support of any collaboration needs between the business and IT.
• Use, contribute to and maintain the collaboration knowledge base and solutions.
• Perform other duties as assigned.

• High School Diploma or equivalent.

• Knowledge of operation of Cisco collaboration hardware.
• Basic knowledge and experience with collaboration software such as Webex, Teams, Zoom, etc.
• Proven ability to maintain a high-level of customer satisfaction.
• Able to be flexible to meet unpredictable requirements of Executive Leadership in a fast-paced environment.
• Ability to communicate clearly in verbal and written form, with both non-technical users and technical users.
• Ability to quickly learn, solve problems, and utilize new technologies.

• Functions as an individual contributor with no supervisory responsibilities.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Excludes occasional visitation to the field – reference Travel section.

• Job is primarily performed in an office setting with exposure to computer screens and requires regular use of a computer, keyboard, mouse, and multi-line telephone system.
• The noise level in the work environment is usually quiet.
• Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.

• Regular business hours.

• Frequently required to sit, stand, walk, and reach with hands and arms.
• Regularly lift, push, carry and/or move up to 50 pounds.
• Frequently be able to bend, stoop, crouch, etc.

• Minimal travel may be required to other locations.
• Approximate overnight travel is 5%.

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

• Health Care eligibility including Medical & Prescription, Dental and Vision coverages
• Health Savings Account (HSA), Dependent Care FSA and Dependent Care FSA match
• Employer Paid Insurance:
  Basic Life and AD&DD (employee, spouse, child), Short-Term and Long-Term Disability Coverage
• Voluntary Insurance:
  Life and AD&DD, Accident, Long Term Care, Critical Illness, Hospital Indemnity, Pet Insurance, Legal Services
• Employee Assistance Program (EAP)
• 401(k) with employer matching
• Student Loan Repayment Reimbursement
• Vacation, Personal Choice Days (PCD), Sick Time
• Paid Parental Leave
• Company paid Holidays
• Wellness Reimbursement
• Subsidized Parking and Public Transportation
• Financial Well-being Program
• Professional Membership Reimbursement
• Employee Discount Programs
• Benefits eligibility is dependent on the employee’s job classification. Effective date is the first of the month after the event date or the first of the month if the event date is the first of the month.