IT Support Engineer

At Lighthouse, we’re on a mission to disrupt commercial strategy for the hospitality industry. Our innovative commercial platform takes the complexity out of data, empowering businesses with actionable insights, advanced pricing tools, and cutting‑edge business intelligence to unlock their full revenue potential.

Backed by $370 million in series C funding and driven by an unwavering passion for growth, we’ve welcomed five companies into our journey and have surpassed $100 million in ARR in 2024. Our 850+ teammates span 35 countries and represent 34 nationalities.

At Lighthouse, we’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket‑ship? 🚀

As our new IT Support Engineer, you will be the cornerstone of our IT operations for the US region. You will be the sole and go‑to IT expert in our Denver office, providing crucial hands‑on and remote support to our US‑based teammates. This autonomous role is perfect for a proactive problem‑solver who thrives on managing everything from hardware and software to office infrastructure.

You won’t just be closing tickets; you’ll be taking ownership of the IT environment, making suggestions for improvement, and ensuring our team has the tools they need to succeed.

• Own the full IT lifecycle for our US team, from onboarding new hires with necessary devices and accounts to handling off‑boarding procedures.
• Deliver timely and effective hands‑on IT support for our Denver office and remote support for other US‑based colleagues, managing local office tech like printers, networks, and AV equipment.
• Ensure our all‑hands meetings and important company gatherings run smoothly by setting up and maintaining conference room AV equipment.
• Proactively identify opportunities to improve our IT environment, documenting procedures, maintaining our internal knowledge base, and implementing best practices.
• Manage our fleet of Mac Books and iPhones for the US region, including configuration, wiping, and reinstallation using our MDM solution.
• Act as the "eyes and ears" of the central Tech Support team in the US, providing valuable feedback and insights to improve our global IT operations.
• You will be at the forefront of our AI evolution, helping to embed intelligence into our platform. You’ll not only build AI features for our customers but also champion an AI‑first development culture within the engineering team.

Welcome to the Internal Tech Support team, the technical backbone of Lighthouse! We’re the go‑to crew for ensuring our internal teammates have a seamless and productive technology experience. We work closely with teams across the business, including Office Management, Security, and HR, to deliver prompt, effective solutions. We are passionate about continuous improvement, always looking for ways to make our support services better and empower the entire organization to shine.

• Flexible time off:
  Autonomy to manage your work‑life balance.
• 401(k) matching:
  Up to 4 %.
• Health insurance:
  Two Blue Cross Blue Shield plans with 99 % company contribution to the base plan and 75 % for dependents and spouses, plus $25/month to HSA.
• Vision and Dental Insurance:
  Dental Buy‑up plan option, 50 % company contributions to premiums for both employees, dependents and spouses for both.
• Employee Assistance Program: 100 % confidential and free.
• Employer‑paid Short Term Disability + $50,000 Life Insurance.
• Parental leave: 12 weeks of company‑paid primary caregiver leave, 3 weeks of company‑paid secondary caregiver leave, $1,500 new‑parent bonus, and 4 week flexible return‑to‑work plan.
• Wellbeing support:
  Subsidized Class Pass subscription.
• Referral bonus:
  Earn rewards for bringing in new talent.

• You are comfortable working in a MacOS environment.
• You have proven experience in a hands‑on IT Support role, ideally in a fast‑paced, dynamic environment like a startup or scale‑up.
• You are a driven, proactive, and self‑sufficient individual who takes…