Site Reliability Engineer

STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India.

The Site Reliability Engineer - End User Computing is responsible for supporting enterprise virtual desktop, Windows, macOS, and digital experience monitoring environments in a 24x7 operational setting. This role ensures system stability, patch compliance, vulnerability remediation, endpoint performance, and ticket resolution across VDI and endpoint platforms. The engineer partners with operations and engineering teams to provide tier-three escalation support, optimize licensing usage, and improve service delivery through automation and monitoring tools.

• Provide 24x7 operational support for Virtual Desktop Infrastructure (VDI) environments and 13x5 support for Windows, macOS, and Nexthink platforms.
• Manage and support enterprise virtual desktop ecosystems, including patching, vulnerability remediation, and image management.
• Respond to Service Now tickets for access issues, application installations, upgrades, system provisioning, and decommissioning within defined SLAs.
• Monitor licensing utilization, generate usage reports, and perform cleanup activities to reclaim unused licenses.
• Support Citrix application migrations and cloud or VMware cutover activities.
• Monitor and manage Windows environments including Intune device hash imports, Microsoft Autopilot troubleshooting, update deployments, and third‑party application packaging.
• Support macOS environments including Jamf Pro administration, Apple Business Manager coordination, vulnerability remediation, and third‑party packaging.
• Manage Nexthink DEX queues, validate remediation scripts, monitor endpoint performance dashboards, and analyze adoption trends.
• Provide tier‑three troubleshooting support for escalations and contribute to problem management initiatives.
• Generate timely reports and updates using enterprise collaboration and ticketing platforms.

Required:

• 3+ years of experience supporting VDI, Windows, and macOS enterprise environments.
• Hands‑on experience with VMware vCenter, AWS Work spaces, Microsoft Intune, Configuration Manager, Jamf Pro, and Service Now.
• Experience managing patch compliance, vulnerability remediation, and endpoint lifecycle processes.
• Strong troubleshooting expertise across virtual desktops, Windows Autopilot, macOS systems, and endpoint monitoring tools.
• Experience with cloud‑based virtual desktop platforms and enterprise licensing management.
• Ability to work in a 24x7 operational support model.

Preferred:

• Familiarity with Citrix environments and cloud migration initiatives.
• Experience creating remediation scripts and validating automation workflows.
• Strong documentation and reporting skills.

• Medical coverage and Health Savings Account (HSA) through Anthem
• Dental/Vision/Various Ancillary coverages through Unum
• 401(k) retirement savings plan
• Paid‑time‑off options
• Company‑paid Employee Assistance Program (EAP)
• Discount programs through ADP Workforce Now

The base range for this contract position is $9.50 - $-19.50 / per hour, depending on experience. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all U.S. locations. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training.

Qualified applicants with arrest or conviction records will be considered.

STAND 8 provides end‑to‑end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world‑class experience for our customers, partners, and employees.

Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.

Check out more nd8.io; and reach out today to explore opportunities to grow together!

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