VP of Operations Receivable Client Management

1. Operational Leadership

• Lead day-to-day operations across inventory, media, affidavits, reconciliations and account closures.
• Establish and monitor KPIs for operations, surfacing risks early and driving corrective action.
• Design and create operational processes as a configurable platform to meet client needs with consideration for the full lifecycle of data as it flows from clients through us to a network of third party suppliers and back to clients.
• Design and execute a scalable operating model that supports growth.
• Create operational resiliency by institutionalizing knowledge into systems.
• Build a culture of accountability, transparency, and continuous improvement across teams.

• Identify automation opportunities and system enhancements to reduce manual work and improve compliance.
• Translate operational needs into clear problem statements for technical teams to build and execute.
• Define and prioritize initiatives working with and project management, ensuring ROI and scalability.
• Lead process re-engineering efforts to streamline workflows and improve data quality.
• Lead the operational aspects of a system conversion.

• Technology:
  Collaborate on automation, workflow tools, and data integrity; ensure technology investments align with operational needs.
• Client Services:
  Ensure client requirements are translated into workflows, reporting, and service delivery; drive client satisfaction and retention.
• Regularly “go to the work” (shadowing, process walkthroughs, workflow mapping) to understand how tasks are performed, where bottlenecks occur, and where quality risks exist.
• Facilitate cross-department projects, serving as the central coordinator and communicator to ensure alignment on goals, timelines, roles, and outcomes.
• Translate departmental needs into operational plans and system changes, balancing short-term fixes with long-term strategic improvements.
• Develop and maintain the long‑term operational roadmap in partnership with other leaders, particularly around compliance, automation, and growth.

• Serve as a key operational contact for clients.
• Interpret client manuals and requirements, embedding them into our workflows and reporting standards, ensuring compliance across the organization.
• Partner with Implementation to ensure smooth onboarding and transition to steady-state operations.
• Attend client calls to handle operational issues.

• Report key operational metrics, project status, and risk/issues to leadership team on a regular cadence (e.g., monthly operations review).
• Ensure controls, documentation, and reporting procedures meet company standards and client and regulatory requirements.
• Support audits and client reviews by maintaining clear, accurate, and up‑to‑date records of processes and performance.

• Plans and Aligns:
  Plans and prioritizes work to meet commitments aligned with organizational goals.
• Tech Savvy:
  Anticipates and adopts technology innovations and uses them to build scalable, efficient operations.
• Cultivates Innovation:
  Continuously looks for new and better ways for us to operate and serve clients.
• Optimizes Work Processes:
  Designs and refines processes to make work more efficient, reliable, and measurable.
• Collaborates:
  Builds partnerships and works collaboratively across departments and with clients to meet shared objectives.
• Client‑Focused:
  Listen deeply to client needs, translate them into operational solutions, and follow through.
• Systems Thinker:
  Understands how changes in one process or system impact the rest of the organization.
• Compliance:
  Deep understanding of compliance requirements and necessary operational controls.

• Senior operations leadership experience in a tech‑enabled services, fintech, or data‑driven environment within the Accounts Receivable Management (ARM) industry.
• Proven track record of scaling operations in a growing organization
• Experience working cross‑functionally with technology and data teams
• Strong analytical mindset with comfort using data to drive decisions
• Experience operating in regulated or compliance‑heavy environments
• Bachelor’s degree in…