Tier 1 Technical Support​/Order Entry Specialist

Job Title:

Tier 1 Technical Support / Order Entry Specialist About Aqua-Hot

Since 1984, Aqua-Hot Heating Systems has been the industry leader in hydronic heating solutions for recreational vehicles (RVs), campervans, and select commercial applications. Our innovative systems deliver quiet, efficient, fume‑free heating and continuous on‑demand hot water using advanced fluid circulation technology—providing even interior comfort, engine preheating, and freeze protection. Trusted by top RV manufacturers and owners worldwide, we’re proud to enhance mobile living.

Join our dedicated team in Frederick, Colorado, and contribute to the future of on‑the‑road comfort!

We are seeking a customer‑focused and technically capable individual for our Tier 1 Technical Support / Order Entry Specialist role. Reporting to the Customer Service Lead, this frontline position is critical to delivering exceptional customer experience, driving satisfaction, and supporting revenue growth.

This is a dynamic, hands‑on technical support role requiring mechanical aptitude, strong computer skills (especially Microsoft Office), and excellent phone/email communication abilities. Ideal for someone who thrives in a fast‑paced environment with constant customer interaction.

• Deliver outstanding customer service with genuine passion—helping resolve billing issues, track orders, explain product functions, and address any needs to ensure customers can fully use and enjoy our systems.
• Perform initial troubleshooting over the phone or email.
• Collect call details and accurately enter information into our CRM database.
• Process parts and product orders efficiently.
• Respond promptly and professionally to customer inquiries via phone and email.
• Excel at time management and prioritization in a multi-tasking environment (toggling screens, managing to-do lists, and engaging with diverse customers daily).
• De-escalate challenging situations using tailored communication strategies.
• Demonstrate sound judgment in knowing when to elevate issues for assistance.
• Maintain a confident, can-do attitude and eagerness to tackle and exceed challenges.

• 1–2 years of phone and/or email customer service experience.
• 1+ year of hands‑on technical/mechanical experience (personal or professional).
• Proficiency in Microsoft Office suite (Excel, Outlook, Word, PowerPoint, etc.).
• Experience with CRM software.
• Excellent verbal and written communication skills.
• Typing speed of at least 30 words per minute.

• Experience with automotive/RV HVAC, climate control, hydronic heating, or diesel/propane appliances.
• Familiarity with RV industry standards, OEM integration, or vehicle electrical/architectural layouts.
• Knowledge of relevant regulations (e.g., emissions or safety standards for mobile applications).
• Previous role in customer-facing technical support or applications engineering.

• Competitive hourly pay: $20–$24 (based on experience, skills, and education).
• Comprehensive benefits package, including health, dental, vision, 401(k), and paid time off (details available upon request).
• Chance to work with cutting-edge products in the growing RV and mobile comfort market.
• Collaborative, team-oriented culture emphasizing quality and customer satisfaction.
• Opportunities for professional development and advancement within the Airxcel family of brands.

If you're mechanically inclined, passionate about mobile comfort systems, and committed to providing real value to customers, we'd love to hear from you!

Aqua-Hot Heating Systems is an equal opportunity employer. We look forward to reviewing your application!