Inventory Technician

Inventory Technicians are responsible for order tracking, accessories management, managing hardware and accessory deployment to front line users, conference room maintenance and behind the scenes user setup. This is an introductory role to IT services.

• Works on assignments that are moderately difficult, requiring judgment in resolving issues
• Requires some instruction on new assignments and infrequent checks on daily work

• Handle inventory and asset management, conference room preventative maintenance, and e-recycling
• Support a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction
• Help to ensure audio and visual quality, troubleshooting any issues that may arise and any requests from meeting attendees.
• Deploy and recover laptop and desktop images
• Perform customer support for over client's end users from IT accessory to workstation dressing
• Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)
• Utilize Inventory Data management software to maintain inventory accuracy and workflow
• Contribute to large scale global projects as needed
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

• High school diploma or general education degree (GED) and 2 to 4 years’ related experience and/or training; or equivalent combination of education and experience
• Exercises judgment within defined procedures and practices to determine appropriate action
• Excellent written and verbal communications skills
• Ability to work in a large team with minimal supervision
• Capable of providing an outstanding user experience
• Basic Inventory or IT knowledge
• Ability to excel in a fast paced work environment
• Ability to make sound decisions when faced with competing priorities
• Results oriented and can identify the steps to be taken to achieve objectives

• Past business operations exposure
• Some customer experience background or familiarity

• Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day
• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers