Site Reliability Engineer, GovCloud Incident Response; GIR

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Applications will be accepted until 08/22/2026.

Join our team and contribute to the operational excellence of the Salesforce Gov Cloud!

Are you passionate about ensuring the reliability and performance of mission-critical cloud services? Salesforce is seeking a talented Site Reliability Engineer to join our dynamic team in our Denver, CO, location, supporting our Gov Cloud environment. As a key member of our Site Reliability organization, you'll play a vital role in maintaining 99.99% uptime for customer-facing services, proactively addressing issues, and ensuring the security of our data.

We foster a collaborative and innovative culture, where you’ll work alongside skilled engineers to solve complex problems and drive continuous improvement.

Please Note:

This position requires a successful background investigation and the ability to obtain and maintain a specific level of U.S. government background clearance. Details will be provided during the interview process.

Shift Requirements:
This role involves shift work, including night shifts, as part of a 24/7 support team. We provide a rotating schedule and ensure adequate compensation for shift differentials.

The Site Reliability team at Salesforce is the backbone of our cloud operations, working around the clock to keep our services available and our customers protected. You will be a crucial part of the Gov Cloud Incident Response (GIR) team, which maintains the current infrastructure through day-to-day alert response, smart hands support, and comprehensive incident management, including retrospectives and long-term remediation.

Ensure 99.99% uptime for customer-facing services by proactively monitoring and maintaining the health of supporting systems, contributing directly to customer satisfaction and trust.

Act in key support roles during major incidents (e.g., Sev0, Sev1) and participate in technical incident reviews for problem management.

Contribute to Problem Management by populating and participating in Root Cause Analyses (RCAs) and handing them off to the Global Solutions team.

Ensure all work carried out by the Site Reliability team aligns with the company’s internal compliance policies and directives.

Collaborate with technical staff to solve complex technical issues and customer concerns.

Lead and mentor other team members in staying abreast of industry innovations and technologies, and assist in team development growth.

Thrive in a fast-paced environment, solving sophisticated issues quickly and successfully balancing multiple priorities.

Automate the detection and resolution of recurring issues in the production environment.

Help create and improve current processes to reduce operational and engineering toil, including the implementation of AI-driven automation for routine tasks.

Citizenship: U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship. You agree to complete a Minimum Background Investigation (MBI) for a Moderate Public Trust position with the U.S. federal government or other clearances as deemed appropriate for the role.

Education:

Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related technical field.

Expertise in TCP/IP related technologies (networking…