Site Reliability Engineer, GovCloud Incident Response; GIR

Position: Site Reliability Engineer, GovCloud Incident Response (GIR)
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* Please Note:

** This position requires a successful background investigation and the ability to obtain and maintain a specific level of U.S. government background clearance. Details will be provided during the interview process.
****** Shift Requirements:
** This role involves shift work, including night shifts, as part of a 24/7 support team. We provide a rotating schedule and ensure adequate compensation for shift differentials.**
* ** Ensure 99.99% uptime for customer-facing services by proactively monitoring and maintaining the health of supporting systems, contributing directly to customer satisfaction and trust.**
* ** Act in key support roles during major incidents (e.g., Sev0, Sev1) and participate in technical incident reviews for problem management.**
* ** Contribute to Problem Management by populating and participating in Root Cause Analyses (RCAs) and handing them off to the Global Solutions team.**
* ** Ensure all work carried out by the Site Reliability team aligns with the company’s internal compliance policies and directives.**
* ** Collaborate with technical staff to solve complex technical issues and customer concerns.**
* ** Lead and mentor other team members in staying abreast of industry innovations and technologies, and assist in team development growth.**
* ** Thrive in a fast-paced environment, solving sophisticated issues quickly and successfully balancing multiple priorities.**
* ** Automate the detection and resolution of recurring issues in the production environment.**
* ** Help create and improve current processes to reduce operational and engineering toil, including the implementation of AI-driven automation for routine tasks.
****** Citizenship:
** U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship. You agree to complete a Minimum Background Investigation (MBI) for a Moderate Public Trust position with the U.S. federal government or other clearances as deemed appropriate for the role.
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* Education:

** Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related technical field.
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* Experience:

** Systems engineering experience in enterprise-scale internet service engineering or support role.**
- **** Technical

Skills:

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* ** Expertise in TCP/IP related technologies (networking protocols, network programming, etc.).**
* ** Expertise in CLI enterprise support of Unix variants (Linux/Solaris/BSD), with significant exposure to Red Hat Enterprise Linux and Solaris.**
* ** Strong understanding of monitoring security systems and administration.**
* ** Experience provisioning, operating, and running AWS/C2S based infrastructure and systems.**
* ** Proficiency in scripting with Python, Go, or other languages.
****** Communication:
** Strong written and oral communication skills.
****** Incident Management:
** Past experience in Incident Management and a good understanding of ITIL service operations.
****** Availability:
** Ability to participate in a 24/7 on-call rotation supporting large data center operations and be available for shift work.**
* ** Prior experience with Chef/Puppet or automated deployment. (This helps streamline our infrastructure management.)**
* ** Prior experience with Jenkins/Bamboo/Spinnaker pipeline execution. (This aids in our continuous integration and deployment processes.)**
* ** Experience supporting and maintaining monitoring and alert systems. (Ensures proactive issue detection.)**
* ** Experience supporting and maintaining Java applications. (Supports our application stack.)**
* ** Hands-on experience configuring and running AWS (Amazon Web Services) using the CLI/SDKs. (Essential for our cloud infrastructure.)**
* ** Certifications in Linux+, Red Hat, and AWS. (Validates technical expertise.)**
* ** Experience supporting and leading Kubernetes-based applications and services. (Supports our containerized environment.)**
* ** Familiarity with Agile Process and Dev Ops practices. (Enables efficient workflow and collaboration.)**
* ** Experience participating in blameless retrospectives, learning from incidents, and conducting post-incident investigations, with an interest in how AI can assist in root cause…