Provider Success Account Manager

About the Role

Sonder Mind is seeking to hire a Provider Success Account Manager to deliver superior support to our Providers as they begin their journey with Sonder Mind. Provider Success Account Managers will support providers as they complete onboarding activities, successfully complete a first session on Sonder Mind, and grow as members of our group by conveying value and driving adoption of Sonder Mind’s tools, resources, community, and programs.

As our ideal candidate, you are passionate about teamwork and building relationships, energized by helping others, and you have proven experience successfully supporting sales and account management activities. This team at Sondermind will work closely with other departments across the organization, working to drive successful provider onboarding and sustained performance projects that promote Provider longevity.

• Work directly with Providers post-sale to ensure successful completion of all onboarding, activation, and practice growth activities, such as:
• Monitor and facilitate successful provider training
• Coordinate with Credentialing Task Force regarding provider credentialing
• Establish Provider profile (flag any missing components to the provider)
• Enable the provider and ensure they are able to accept new client matches
• Coach provider to their first session and beyond
• Support clinicians to help drive incremental revenue
• Motivate clinicians to add in their own clients
• Maintain less than 10% Provider Churn in Onboarding
• Support daily provider activities to clear roadblocks and ensure successful session growth per provider, ultimately leading to a speedy completion of Onboarding and long-term growth
• Coordinate cross-functionally with our Account Executive team (Provider Recruitment), Credentialing Task Force, and Customer Support to ensure an optimal provider journey is experienced

• Keep your pipeline moving through setting and updating tasks, provide Next Steps for each clinician in your pipeline, and take initiative in outreach to clinicians.
• Closely monitor your goal — understand what your metrics are, keep a close eye on your progress to goal each week, and collaborate with your manager in your one-on-one meetings. Strategize how you will reach your goal in the allotted timeline.
• Explore your ideas — continuously listen to your clinicians and use the information they share. Find ideas to share with your clinicians to build their caseload, optimize their profile, and better their chances of booking clients.
• Collaborate with our teams — learn which departments and subject matter experts to reach out to for questions or concerns as you grow in the role.

• 1 - 3 years in a SaaS Sales and Account Management support function
• Self-starter, takes initiative, and adapts to changing demands
• Bring a positive attitude and energy to work every day
• Superior attention to detail and time management skills
• Excellent verbal and written communication skills
• Superior problem-solving skills to guide our providers who may be experiencing organizational or technical issues
• You know your way around the Google suite
• Experience with a CRM software (Salesforce preferred)
• Familiar with employee onboarding processes (training, payroll, etc.)

Compensation
:
The base salary for this position is $57,500, with eligibility for an uncapped commission plan. On-target total cash compensation (base + commission) is projected at $65,000–$70,000 annually, with the opportunity to exceed that through strong performance. This role also includes equity eligibility.

• A generous PTO policy, with a minimum of three weeks off per year
• A holiday schedule that follows standard U.S. holidays
• Free therapy coverage benefits to ensure employees have access to the care they need (must be enrolled in a qualifying medical plan to participate)
• Competitive Medical, Dental, and Vision coverage, with plans to meet every need — including HSA (with $1,100 company contribution) and FSA options
• Employer-paid short-term disability, long-term disability, life & AD&D, plus coverage of the salary difference for up to seven weeks of short-term disability leave (after the required waiting…