VP, Technical Services

Headquartered in Germany, Robert Bosch GmbH is a premier global supplier with four primary business sectors:
Automotive Technology, Industrial Technology, Consumer Goods, and Energy and Building Technology. Over 400,000+ associates generate sales of over €90 billion. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.” Ninety-two percent of the share capital of Robert Bosch GmbH is held by Robert Bosch Stiftung GmbH, a charitable foundation.

The special ownership structure guarantees the entrepreneurial freedom of the Bosch Group, making it possible for the company to plan over the long term and to undertake significant investments in safeguarding its future. In North America, Robert Bosch LLC supplies automotive original equipment and aftermarket products, industrial drive and control technology, power tool, security and building technology, thermo-technology, household appliances, solar energy, healthcare, and software innovations.

Bosch established its regional presence in North America in 1906 and now employs 41,000 associates in more than one hundred locations.

We are seeking a VP, Central Technical Services to own the strategy, delivery, and performance of our customer-facing IT services and infrastructure that underpin our building technology solutions.

This role has two core mandates:

Digital Service Center Program - technical product management, engineering, and cybersecurity for our common, shared digital services that connect customer facilities to our managed offerings.

Infrastructure Delivery Team - design, deployment, and lifecycle support of customer-specific IT infrastructure (non-common, non-shared) that support building technology subsystems.

You will lead teams of technical analysts and engineers and work closely with operations, software, sales, and customer stakeholders to deliver scalable, secure, and reliable platforms that enable Managed Connectivity and Digital Service & Operations offerings.

Digital Service Center Technology Program

Own the technical roadmap for shared / common services that sit between customer sites and our digital platforms (e.g., connectivity, VPNs, remote access, monitoring, hosted applications). Collaborate closely with the Digital Service Center to align with real-world branch and customer needs, ensuring the DSC technology delivers the required outcomes.

Lead technical product management and engineering for these services:
Needs analysis, market reviews, product evaluations, solution road mapping, feature backlog, release planning, and continuous improvement.

Ensure security-by-design:
Identity and access management, hardening, patching, logging, and secure remote access patterns. Coordination with cybersecurity stakeholders and customer Info Sec teams.

Provide Tier 3/4 engineering support to the operational Digital Service Center team: complex incident resolution, root cause analysis, and problem management.

Tooling, observability, and automation to improve reliability and reduce MTTR. Standardize reference architectures and patterns for connecting customer environments to our managed platforms and 3rd‑party cloud services.

Infrastructure Delivery Team

Lead the team responsible for design, deployment, and support of customer-specific IT infrastructure (non-common infrastructure) that underpins building technology systems.

Establish and enforce standards for technical design, documentation quality, and architecture consistency across all customer-specific infrastructure deployments, ensuring repeatability, reliability, and alignment with Systems Analyst best practices.

Oversee delivery of enterprise‑grade infrastructure, including:
Network (LAN/WAN/VPN), server, and storage platforms. Windows Server, Active Directory, Entra  environments, and Azure‑hosted services. Virtualization platforms and virtualized application stacks.

Guide the team in architecture and implementation of: application layers for subsystems (e.g., Video Management Systems, Access Control Systems, Building Automation Systems). Supporting…